CIC 999 2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GT

[foodingredients]

I have setup the Pallet/CS/EA hierarchy where the pallet has a GTIN. In the hierarchy of all 3 I have listed the TI/Hi for the GTIN option, but I keep getting the message that I need the Number of layer per non-GTIN pallet (which this is not) and when I populate that information I get an error that I shouldn't have populated that information. I'm at a loss... what am I missing? 

[foodingredients]

Thanks, that explains the display items. But unfortunately I'm still struggling. 

Item 50027000612168 is published at the Pallet level and has the information at the GTIN level. And yet the warning is 2798 WARNING Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity (numberOfItemsPerPallet) must be provided.

Item 50027000612267 is published at the Pallet level has the information at the GTIN level and yet I'm still getting the following 3 errors: 

2798 WARNING Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity (numberOfItemsPerPallet) must be provided.

2800 WARNING Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) must be blank.

2801 WARNING Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be blank.

I feel like those 3 errors say the opposite. 

These are but 2 examples but they summarize my two main scenarios right now. 

Appreciate your help!

[jcharles]

Hello and welcome back!

When do you see the errors? When you publish or just validating the hierarchies?

[foodingredients]

I don't see them when validating the hierarchy but they are showing up on my actionable items dashboard, under the recipient has requested a review. Normally that goes away when the item is fixed, it looks like the customers have synchronized with success since I have made changes but the "review" flag is still listed, so I'm assuming (and maybe incorrectly) that I still need to fix something. 

[jcharles]

I reviewed the two GTINs on the Recipient Response report which indicates some review messages that need to be addressed before the recipient will synchronize those items. I can see some attributes that are missing. The changes once saved will go over and you will get a fresh response.

We can certainly help guide you through messages so we can get them synchronized.

[foodingredients]

Hello,

Something still doesn't add up, if you look at 50027000690043 all of the errors are specific to the hierarchy, it is fixed as per your suggestion and yet it is still showing up as an issue (warnings 2798, 2800 and 2801)
Any other suggestions?
Thanks
Annette

[jcharles]

Hi Annette,

Are we focusing on the US Foodservice validations then?

GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Required Images.

GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Case Image.

GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Open Case Image.

GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Each Image.

GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Raw Image.GTIN:20027000612167 At least one item in the hierarchy must contain the following field(s): Has Lifestyle Image.

We are missing some required fields.

We are very close though,

The naming has some specifics surrounding the images that are required.

I have attached the US Foods Implementation guide for you to peek at regarding US Foods publications.

[foodingredients]

Hello,

Yes I'm aware of the images requirements, and I'm trying to get the images. But the sku you referenced is not the one I'm referring to, I was using 50027000690043 - this one has all the images and they have passed but I'm still seeing the hierarchy issues and I'm not sure how to resolve.

Thanks

Annette

[jcharles]

Hi Annette,

I see that you deleted the publication to US Foodservice. I recommend that you when you publish the GTIN again you publish as New with the proper images. I could see that we have not sent any content since the original publication.

Let me know when you republish and we can monitor the publication.

[foodingredients]

Hello, 

Once again - the GTIN you are referencing is missing pictures (Raw and Lifestyle) and is NOT the one I'm currently struggling to find a resolution. 

I would like help with 50027000690043 - it has all of the images and I'm still getting ONLY the hierarchy errors on this sku (no image errors).

Thanks

Annette

[jcharles]

@foodingredients 

I am looking at 50027000690043 in Item Management. We actually have a Pallet for the parent, so we will apply the Number of Units per Layer in a GTIN/GTIN Pallet Ti  AND the Number of Layers per GTIN/GTIN Pallet Hi.

Does the case ever get published apart from the Pallet item? We would need to apply a TI/HI if so.

The consumer unit should have nothing populated for TI/HI

When/Where are you seeing the hierarchy error? I only find the Image errors for US Foodservice on the Recipient Report.