How To Send a New SKU Request to 1WorldSync
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Content providers must use 1WorldSync' PartnerAccess portal to upload product content for SKUs to be sold through Amazon. Content emailed or provided any other way WILL NOT be accepted unless specifically requested.
When requesting a NEW SKU that does not have an Amazon ID (ASIN), please do the following:
1. Go to portal
www.partneraccess.com/pages/login
2. Login
Enter your Login ID and Password.
Click the “Claims” tab in the top navigation bar.
Next, click the "Manufacturer Claims" sub-tab.
Click the “Submit New Claim” button in the top right corner of the screen.
Type “New” in the “Amazon ID” field and Manufacturer Part Number in the “Mfr Part #” field. EAN/UPC field is optional.
Fill in the rest of the information on the form - subject and description.
Note: field “subject” is mandatory.
Select “Add/Modify Data” in the “Request Type:” field.
Attach the file(s) for the SKU.
Click the “Save” button in the lower right corner of the screen.The new SKU request and related content have now been submitted to 1WorldSync and will show a status of "In Progress". The new SKU request will automatically be assigned to 1WorldSync’s operator who will:
1) review the content
2) process the request
3) add ASIN assigned to the product after successful submission to Amazon
4) add Amazon Acknowledgement report
5) change the request status to "Closed".An email will automatically be sent to the user that submitted the request and all other users that are set up to be copied on claims notifications.
Vendors must use 1WorldSync' PartnerAccess portal to upload product content for SKUs to be sold through Amazon. Content emailed or provided any other way than Claims WILL NOT be accept
Types of files that can be uploaded via Claims
- 1WorldSync is currently set up to receive and process the following file types:
- Product specifications and marketing content - in whatever format you have them in (there is no template to fill out)
- Product shots - images of the product only; white background with no props or overlays (highest resolution available)
- PDFs - Product data sheets, manuals / user guides, Material Safety Data Sheet (MSDS), etc.
NOTE: We do not accept video files at this time.
When and how to submit a Manufacturer Claim?
- There is at least one reason to create a Manufacturer Claim: to add or correct content for an existing SKU.
To submit a Manufacturer Claim, please do the following:
1. Go to portal https://www.partneraccess.com/pages/login
2. Login - Enter your Login ID and Password.
3. Go to "Claims" tab - Click the "Claims" tab in the top navigation bar.
4. Click on the "Manufacturer Claims" tabClick the "Manufacturer Claims" sub-tab in the top left-hand corner of the screen.
5. Click on the "Submit New Claim" button - Click the "Submit New Claim" button on the top right-hand corner of the screen.
6. Fill out the claim details and priority
Fill out the claim details by including Amazon ID (ASIN) and Mfr Part #, priority, subject, and description. Note: fields “Subject”, Amazon ID, and Mfr Part # are mandatory.
Please be as specific as possible in the description by indicating exactly what you are requesting to add or change. If the claim applies to more than one product, please list all of the products it applies to in the Amazon ID and Manufacturer Part# fields, separated by commas.
Claim Priorities
Normal – The claim is urgent and needs to be corrected as soon as possible.
High – The claim should be processed first, or the claim needs more attention than the others you’ve submitted.
Critical – The claim is business critical and requires an immediate action because of potential legal ramifications.
We understand that all claims are important. However, marking everything as critical will actually slow down the process rather than expediting it. Please use the status codes according to the descriptions above.
7. Drag and Drop FilesDrag’n’drop the file(s) you want to upload into the “Attach Files” box, or click on “Select” to view your files and select them.
8. Select Request Type
Select Request Type as "Content Enrichment" for data addition or "Incorrect Data" for product correction from drop-down list.
9. Save and submit Claim
Click the “Save” button in the lower right corner of the screen
The new Manufacturer Claim has now been submitted to 1WorldSync and will show a status of "In Progress". The Manufacturer Claim will automatically be assigned to 1WorldSync’s operator who will:
1) review the content;
2) process the request;
3) change the request status to "Closed".
An email will automatically be sent to the user that submitted the Manufacturer Claim and all other users that are set up to be copied on claims notifications.
Vendors must use 1WorldSync' PartnerAccess portal to log claims on SKUs to be sold through Amazon.
Complaints and content emailed or provided any other way than Claims WILL NOT be accepted.
How can I request Login Credentials?
- Go to https://amazon.cnetcontent.com to get started.
