The Follow-Up Email feature is available to all PowerReviews clients to help drive new UGC collection from customers post-purchase. These emails are designed to be used out of the box, and the text is easily editable. However, further customizations available are mainly limited to inline HTML.
PowerReviews can support the following basic customizations in a limited capacity:
- Insertion of Images
- Insertion of Simple Links
- Minor Text Styling
- Addition of the unmodified Promotional Graphics for the PowerReviews Sweepstakes banners
Any customizations beyond this (such as building a full header, navigation menu, reformatting the layout, heavy use of CSS, etc.) are outside the scope of what we can support. Malformed code could also potentially break the functionality of our Follow-Up Email feature, both in the PowerReviews Portal and/or in the email usability itself on the customer's end. If errors are encountered, PowerReviews will not be able to troubleshoot your customizations, and the only way to correct the issue will be to reset the template back to its default state.
If you need additional customization capability, we recommend that you utilize your own Email Service Provider (ESP) rather than the PowerReviews Follow-Up Email feature.
If there are specific enhancements you would like to see, or if you wish to provide feedback on our Follow-Up Email feature, please reach out to your Account Team.
Examples of supported Follow-Up Email customizations:
Insertion of Images
<img src="http://www.domain.com/nameofimagefile.jpg">
Insertion of Simple Links
<a href="http://www.domain.com/yourlink">your text here</a>
Minor Text Styling
<p style="color:red;font-size:30px">your text here</p>
