How Can I Opt In/Out of Being Copied on Notifications?
- To opt in or out of receiving 1WorldSync Request notifications, log in to your Staples PartnerAccess account and click on your name in the upper right hand corner of the screen. This will take you to your User Profile page. Check or uncheck the cc: boxes as desired below your contact information.
How Do I Add/Delete Users?
- The Master User is the responsible party to manage user access for the account. They can add and delete users as desired.
If you are not the Master User and do not know who is, and you wish to have someone added as a user, please contact our support
If you are the Master User:
- Log in to your account
- Click on the Settings tab in the top navigation bar
- Click on User Accounts in the left hand navigation panel
To add a user, click the Add button and complete the form. NOTE: the user name must be unique and cannot contain any spaces or characters (letters only). Hit the Save button and an email will automatically be sent to the new user with their login credentials and instructions.
To delete a user, click the box next to their User ID and hit the Delete button.
NOTE: Your account is set to have up to five users. If more users are needed, please contact our support
As the Master User you can also check/uncheck the boxes after each user's email address to control who is the Default Assignee for the account (the user 1WorldSync Request notifications are sent to), and which users are copied on the notifications.
How Do I View the Content That Has Been Created for a SKU?
- Currently, there is no way for you to preview product content before it is live on Staples' website(s).
What Happens If I Do Not Have All the Required Content?
- If you cannot provide all of the required information in the 1WorldSync Request, the SKU will go on hold and nothing will be delivered to Staples or appear on their website(s) until all of the required content is received. To help expedite the process of getting your products on Staples' sites, please provide all of the available content at one time. Providing the information piecemeal complicates the production process and could result in unnecessary delays.
What if I will not be able to provide 1WorldSync the content for an extended period of time?
Why Am I Getting an Error Message When I Click on the 1WorldSync Request Link?
- Usually this error occurs when a user is already logged in to one account and they are trying to access a 1WorldSync Request in another account.
Log out, close your browser, and clear your cache. Then when you log back in, make sure you are using the credentials for the account the 1WorldSync Request has been created in. The notification email should specify which account the 1WorldSync Request is for.
If you still have trouble accessing the 1WorldSync Request, please contact our support and provide specific details of the steps you took before receiving the error message including what time it occurred. This will provide our support team the information needed to look at the logs and determine the cause so it can be fixed.
Why Is Content on the Product Page Different From What I Submitted?
- Staples has contracted with 1WorldSync to produce customized product content according to the Style Guide formulas, rules, and requirements for the product class.
Product specifications are taken as provided and normalized for consistency across all products in that class. Product description, marketing text and feature bullets are created based on Staples specified formulas and rules. In some cases, marketing copy provided by the manufacturer is delivered to Staples verbatim. For other SKUs designated by Staples, marketing copy is custom written by our copywriters.
If you feel the content produced does not represent your product adequately please contact your Staples Merchant.
How can I request login credentials?
