FAQ: Provide Content and Catalog Management

[1WSCGomez]

Why has my SKU still "In Production" for so long?

• If 1WorldSync does not have enough information in order to complete the build of this products content or content is not yet found for the SKU.
  • You can help provide us with the necessary information we need to complete the SKU by Submitting a Claim or using the "Enrich Catalog" option.
• The SKU may also have a low priority due to small number of partner requests.

Enrich Catalog file format guidelines

File structure

• The enrich catalog excel template structure should not be modified - column names and order should be kept intact.
• Please also keep the line 1 with the column headers - it should remain in the file you are uploading
• The template can be saved as xls or xlsx format

File content

• Line 2 with a sample product should be removed from the template file before you upload your catalog
• The columns 'Part Number' and 'Product Description' are required to create a product, other fields in the template are optional. If you miss a Part Number or a Description, the file will not be accepted.
• 'Part Number' length cannot exceed 40 characters
• 'Product Description' has a limit of 255 characters
• Urgent field accepts Yes values for the products you want to build very fast. Leave the field empty for regular products.
• Launch Date is accepted only in the MM/DD/YYYY format
• End of Life field does not accepts dates. You can put here Yes for EOL products, No if you want to clear EOL status and leave the field empty in other cases.

How do I submit my content to 1WorldSync?

• PartnerAccess Free Manufacturers can and are encouraged to send 1WorldSync your content on a regular basis by emailing it to contact support.. You should include your active product list with PN#s and descriptions, price sheets, data sheets, PDF's, Images etc. You may send us your content in any format and we will extract what we need accordingly. Please note 1WorldSync will not start building content for the SKU(s) until we receive a request from a Channel Partner to do so.
• PartnerAccess Premium Manufacturers please also refer to "How do I request 1WorldSync to build new SKUs for my product line?"

How do I request 1WorldSync to build new SKUs for my product line?

• Manufacturers with a PartnerAccess Premium subscription, may easily add/request 1WorldSync to build a new product to be added to their catalog.

To upload a single product:

1. Click on Catalog. 
2. Click on the "Enrich Catalog" button. 
3. Select "Add a single product"  button. 
4. Enter in your manufacturer's Part Number and your manufacturer's Product Description. 
5. Click Next 
6. Choose the Market you would like the sku to be active in. 
7. List a Global Launch Date if applicable. 
8. Click Finish.

To upload multiple products at once:

1. Click Catalog. 
2. Click "Enrich Catalog" button. 
3. Select "Add Multiple Products with a bulk upload file". 
4. Select Market/Language which are applicable for these new products. 
5. Click on "template" and fill in the template with as much information available for the new skus. 
   Note: The enrich catalog excel template structure should not be modified. I.e. do not add columns, move headers etc. 
6. Save the completed template to your desktop. 
7. Go back to the portal click on "Browse" to search for your file 
8. Choose your file. 
9. Click "Next". 
10. Click "Upload".

Important notes for filling in the enrich catalog template: 

• The enrich catalog excel template structure should not be modified.
• Line 1 with the column headers should remain in the file you are uploading.
• Line 2 with a sample product should be removed from the template file before you upload your catalog.
• The columns 'Part Number' and 'Product Description' are required to create a product, whereas 'Launch Date' and other fields in the template are optional.
• 'Part Number' length cannot exceed 40 characters
• 'Product Description' has a limit of 255 characters.

Why does my SKU's status say "Not Available"?

•  Not available means that 1WorldSync does not have enough information in order to complete the build of this products content.

  When you are in this products page, you need to click on the "Back to Production" button and provide 1WorldSync the necessary information we need to complete the SKU.

  Content will not be disseminated out to the Channel partners until the necessary information is provided to 1WorldSync and the skus status moves from "Not available" to "Released" 

I have discontinued a part number. Where do I tell you that?

• In PartnerAccess Premium you can communicate to the channel that some SKUs have been discontinued. You have the ability to flag any particular sku as “End of Life” by clicking on the icon below which is located to the right side of any particular skus (PN#). This task can also be done in mass by utilizing the "enrich catalog" excel upload file.

  

  *Please note this action does not remove a SKU from a partners website. It only flags the Channel that the MFG has notified 1WorldSync this sku is EOL.         

  *To have a partner remove a sku(s) from their site, please contact the channel partner directly. 

  For more information on this subject, go to Help > Contact Support