Kroger API - Resolve CIC Messages - Product Description

[CommunityJedi22]

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item.  Here is one of the most common CICs and how to correct it in Item Management..

Product Description Error: "Structure = [Brand Name] [Attribute/Product Descriptor][Variable][Product Name] Example: King Arthur Baking Company® All Purpose Unbleached Flour"
Capitalize 1st Letter Of Each Word.
DO NOT USE ALL CAPS.
Do not use subjective comments, such as "Best Seller" or "Hot Item."
Do not include commas
Product Description should not include Customer Facing Size

RDD: This is an RDD attribute.  Values for this attribute can be updated specifically by the intended recipient.  Published items with RDD values will be sent to recipients based on your RDD specifications.  For example, if you indicate a value is just for Kroger, that particular value for the attribute will only go to Kroger.

How to Resolve: To resolve this issue, review your item and ensure it complies with the requirements above for the Production Description for Kroger.  For example, if your value for Brand Name is in all CAPS on the packaging, just the Brand Name can be in ALL CAPS for Product Description.  The rest of the Product Description cannot be in ALL CAPS and must adhere to the Kroger Style Guide. 

Work through the possible issues for this error and update as required:

Capitalize 1st Letter Of Each Word.
DO NOT USE ALL CAPS.
Do not use subjective comments, such as "Best Seller" or "Hot Item."
Do not include commas
Product Description should not include Customer Facing Size

You can learn more about Kroger API CIC messages as well as other information HERE on the Kroger API Home Page in the Community.

Please post your questions in the comments below.

[kxsRSC]

Can you please let me know why Kroger is rejecting these items when we have designated product descriptions based on their GLN's?  Here is an example.  We need the first product description for other GLN's.

[Val]

Hello @kxsRSC and thank you for continuing the use of the customer community. Welcome back.

Please update the Product Descriptions to include "Milk Chocolate" instead of "MC":

Once corrected, please Republish as New from the Publications - Manage Publications screen for the items to be reviewed again.

We are here for you and delighted to assist if there is anything else we may help with, please. Thank you and Happy Friday!

[kxsRSC]

I appreciate the response....I will get with our team and edit this one as a test to see if it goes through ok. 

[kxsRSC]

I am going to back up here....the example I gave above did not have any abbreviations on both the parent & the child, GTINs 00077260108005 / 00077260108012 and it still rejected.  Please advise.

[kxsRSC]

Here is the CIC message from Kroger 0838016000123, so I added our Brand Name to the initial description as shown below - should this fix the rejection?