Please note we are working on an AS2 update with the FDA which is likely impacting some response times. We met with the FDA late last week and expect to get it resolved with them soon. I will update here as soon as connectivity with the FDA is restored.
Apologies for the delay in resolving this issue. We are working though our connectivity issues directly with the FDA. We apologize for any inconvenience and advise the moment it is resolved.
Is there are special number to get technical support in UDI? Sometime, I am channeled to a customer service in Romania and the person is not familiar with UDI. Please let us know for the proper channel to reach UDI support in 1WS. /jun Banaga junb@trikits.com GLN 0020424000004/Total Resources Intl.
We do have some new agents that have not engaged often with the UDI GUDID. We apologize any inconvenience this might have caused. I would be happy to help with any existing issues you are experiencing. Do you have an open service desk ticket I can look for?
