1WorldSync Community - Welcome & How to Get Started

[CommunityJedi22]

The 1WorldSync Community is a one-stop resource center and peer-to-peer discussion forum, that connects brands with their retailer and distributor partners.

It also empowers successful product content strategies via education, training, and support from 1WorldSync experts.  In this video, 1WorldSync CEO, Steve Sivitter, and Head of CX, Chris Aston, provide a quick tour of the community, highlight some of its best features, and show you how to leverage the platform for your success.

[nancyVigo]

Nice intro video for the Community!

[CommunityJedi22]

Awesome, @nancyVigo we always appreciate your feedback, support, participation, and genuinely positive perspective on things here.

[nancyVigo]

@CommunityJedi22, and I appreciate your help with all the questions I've had since the beginning of the Community! 🙂

[Sandy]

I’m reaching out regarding our recent transition from VIP Kroger to Item Management. We signed the new contract at the end of September and obtained a new GLN as required. I was under the impression that our sales representative had submitted all necessary information; however, I have not received any communication from 1WorldSync regarding the onboarding process. After following up, I learned that our original sales rep is no longer with the company. I’ve contacted customer service, and while they tagged our new representative—who indicated he would reach out—I still haven’t heard back. At this point, we’ve been billed for the new service but still do not have access. Could someone please assist me with getting this resolved as soon as possible? We’re eager to move forward but are unable to proceed without onboarding support.

[Val_P]

Hello @Sandy, thank you for reaching out to our customer community.  Welcome.

We are sorry to hear about the issues you encountered. Can you please help us with the new GLN to be able to assist further and forward the request appropriately? 

Thank you.

[Sandy]

Thank you Val for reaching out.

Here is our current info:

Company Name: Nomolotus LLC DBA Truvani

Account number: 24137217

GLN: 0851856008005

Our new GLN: 0851856008326

[Val_P]

Thank you for the swift reply, @Sandy

I was unable to locate GLN 0851856008326 in any of our systems (also not registered with any Data Pool yet). GLN 0851856008005 is already set up with a different Data Pool (called Rivir) for GDSN services and with us for Kroger Product Introduction.

I can see Adam Philippou tried to contact you yesterday. I will contact Adam and ask him to reach out to you to get this sorted out as soon as possible. We will continue using ticket 96420 for this.

Thanks.