Digital Catalog - Making Lists, Catalogue and URL Public

[jchoroszucha]

I am trying to turn my Public List, Public Catalog and Accessible via URL  to be visible to my customer.  However, we are getting errors and they cannot access.

Public List - error message: SERVER DISCONNECTED

LINK provided is https://digitalcatalog-public.1worldsync.com/dc-ui/public/#/p/brand/14192322206

Public Catalog: error message: 404 The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

LINK provided is https://digitalcatalog-public.1worldsync.com/dc-ui/public/#/p/brand

Accessible via URL: error message: 404 The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

LINK provided is https://digitalcatalog-public.1worldsync.com/dc-ui/public/#/p/14192322206/brand/0038000000010/US/000...

Thoughts??

[CommunityJedi22]

Hello and thank you for reaching out.  We made changes this past weekend to improve security which impacted customers using bookmarked URLs for our tools.  Can you please try logging in from our website (HERE) and updating your bookmarks?  Below is a best practice doc we put together.  Please let me know if this does not resolve the issue you encountered.

https://community.1worldsync.com/t5/Maintenance-Flash-Messages/Best-Practices-for-Login-Changes-to-1...

[jchoroszucha]

This did not resolve the issue.

[CommunityJedi22]

Can you try with this and advise?  If it works, please bookmark this instead:

https://digitalcatalog.1worldsync.com/

[jchoroszucha]

It did not.  I responded privately with the screen schots.

[CommunityJedi22]

Hello, I did not receive a private message from you.  Can you let me know if this is resolved and if not, I will ask someone from Service Desk to contact you for assistance.

[jchoroszucha]

It is not resolved.

[CommunityJedi22]

Hello, I am sorry to hear that.  I sen this to our technical support team yesterday and they are looking into this for you and will get back to you soon.

[CommunityJedi22]

Hello, one of our tech specialists opened ticket SDU-431935 with you and called you yesterday and sent a note over today.

[meatguy]

I am having the same issue. All my link are coming back withthe same error.

[CommunityJedi22]

Hello @meatguy and thank you for reaching out via our customer community.  Can you provide me an example GTIN or other details I can look at for you?

[meatguy]

00860150002015

[CommunityJedi22]

Hello, I am seeing this when I validate the hierarchy:

[meatguy]

Ok... are they set up correctly? Everything was set up by the content acceleration team. 

Do you want me to send you a link of the catalog so you can see the error i'm referring to?

[CommunityJedi22]

Yes, please that would be great

[meatguy]

https://digitalcatalog-public.1worldsync.com/dc-ui/public/#/p/Steakhouseelite

https://digitalcatalog-public.1worldsync.com/dc-ui/public/#/p/Steakhouseelite/15024801946 

[CommunityJedi22]

We are looking into this to see how we can help.  

[CommunityJedi22]

@meatguy (love the username by the way), we took a look and made an update to your DC profile to allow for this behavior.  Can you try again?  You may have to recreate those URLs after the update we just made to your profile in UMA.

[meatguy]

Looks ike you fixed it. Thanks!

[CommunityJedi22]

That is great news.  Thanks for your patience and have a great day.