How do I enter a quality claim ?
- Go to the "Claims" tab, then "Add a claim". Be sure to enter all of the information requested into the fields provided. Please keep in mind that 1WorldSync builds product data sheets primarly from information provided on manufacturer web sites. So, in the description field, your providing link(s) to manufacturer web sites can be helpful towards a speedy resolution to your claim. Similar to links, manufacturer product documentation is used by our Production Team to create data sheets. If you would like to share documentation with us, use the "Attachments" field.
How can I provide manufacturer content to 1WorldSync?
- If you have a CatalogBase account, an "Upload content" button is provided under the "Claims" tab. You can also click here. Use this section to inform us of new product releases, and to submit general catalogs or product information to our data production staff. The files you upload MUST contain a product part number. This is the primary method of matching customer SKU requests to product files.
Please note: Submitting files here will not request additional products for your DataSource catalog or automatically resend an already reviewed product back into production.
