1WorldSync successfully launched the 1WorldSync community platform to modernize the support and training experience for our customers. This capability gives our customers another vehicle for education, self-serve support, and peer-to-peer collaboration. In addition to 1WorldSync’s already robust stable of support, education, and training materials, the community platform empowers brands, retailers, operators, and distributors by tapping into the broad knowledge and tools needed to create, maintain and manage their product content initiatives.
How to Participate in the Community
The community is the place to find a wealth of resources and knowledge and to connect with digital pioneers and social business experts from around the industry.
You can participate in the community in different ways, all helping to grow your network and knowledge.
Give a Kudo: A Kudo is the cornerstone content reaction in the Community, located at the bottom left corner of posts and comments. It’s an easy way to let contributors know they are doing a great job.
Leave a Comment: Need further context or want to share your experience with an existing topic? Add a comment anytime.
Start a Topic: Have a question or want to introduce yourself? Feel free to post under the various discussion boards in the Community.
Mark Accepted Solution: Marking a topic or reply as an accepted solution helps our Community identify content that helps solve users’ problems.
How to Ask Questions and Continue a Conversation
Users can ask questions by simply clicking the “Start a Conversation” button. Be sure to provide any helpful details for example GTINs, error messages, or anything else that can help with troubleshooting.
You can comment on any article, blog, or conversation in the Community so please assist other users by sharing your knowledge or providing feedback on what you like or would like to see improved.
How to Use the Menu Bar and Wayfinding
After logging in, scroll and click any category in the menu bar you want to visit. You can browse 1WorldSync products, featured trading partners, training and documentation, events, and more.
An even quicker navigation option is the use of the wayfinding tiles found on our homepage and other category pages in the community. If you see the area you want to explore, simply click the logo and have a look around.
How to Use the Dynamic Search Bar
If you’re looking to answer a specific question, your best bet is the dynamic search bar.
This is a powerful tool for discovering content, including troubleshooting discussions, documentation, training and technical updates. As you type, the community will recommend areas related to your search criteria. To visit these posts, just click.
- To begin, type the word or phrase you want to look up into the search bar.
- If you only want to see posts that contain an exact phrase, use quotation marks.
- As you type in the search bar, suggested posts appear below the search bar. You can click on these posts to visit them.
- On the left side of the search bar, you can change the scope of your community search. We will limit our search to the current category.
- Press Enter or the magnifying glass.
- Filter the results by selecting any of the filters at the top of the results.
Now you know how to get around the community via the search bar. We encourage you to explore and engage the community; it’s filled with great information created by 1WorldSync customers and employees. The platform is filled with great information – all created by 1WorldSync customers and employees. Let’s cover a few features that will help you get the most out of the platform.
Events Calendar
The Events Calendar keeps you up to date on activities at 1WorldSync including training, technology updates, maintenance windows, and more. The calendar offers you two options to view these activities.
You can toggle them easily as shown here.
Subscribe to Areas in the Community
One of the most helpful ways to keep up with areas of interest in the community is to subscribe for notifications as new content is posted.
For example, if you want to know when we update release notes for different applications, just subscribe to those pages. If you want to know when we have application issues, subscribe to the Technology & Release Updates.
Subscribing is easy. Simply go to the desired page, look in the upper right corner of the page for the three-dot menu, click it, and subscribe. If you change your mind, it is just as easy to unsubscribe.
Mark as Accepted Solution
Marking a topic as an accepted solution helps our Community identify content that solves users’ problems.
Remember, the value of the community is in the conversations you bring to it. Please comment on articles, blogs, or conversations and assist others by sharing your knowledge. And of course, don’t hesitate to provide feedback about what you like or would like to see improved. Let us know in the comments.
Thank you for helping make our community an incredible resource for our users worldwide.
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