To customize customer shipping charges the radio button in the Delivery Methods > Global Rates section, is selected for “Allow special shipping rates to be assigned per customer…”.
Once selected, this option will add a fourth step to the “Create New Customer” wizard, if this customer-specific setting is ignored, shipping is based on the global settings. For existing accounts, click on the Settings widget edit icon, when the window opens click on the dropdown in the upper-right corner and select Shipping Rates.
After setting that customer’s shipping rates, then click Finish (for new) or Save and Exit (for existing), and the shipping rates will be applied to that particular customer.
