Publishing and no CIC Status

[devonparish]

Hello, 

My product shows it is published but it is not showing a Synchronized CIC status. That is blank. It is like it is stuck somewhere. 

Thank you, 

Devon

[Julie]

Hello @devonparish and thanks for reaching out!

Kroger has a secondary portal where you would need to work on submitting the item in order to receive a CIC. I am attaching below the documentation we have that will provide additional information and help for you to be able to submit your product to Kroger to receive a CIC:

Use IM to Publish to Kroger PI/VIP Knowledge Base

Getting Started with Kroger

Thank you.

[devonparish]

Thank you Julie, 

The items I am trying to submit are not showing up on the Kroger VIP side.  The items show published but are not showing up to continue the process.  I successfully did many hats last week and they have been submitted and all validations checked out but I am not sure why it is stuck between the two systems.  Thoughts? 

Thank you,

Devon

[Julie · Accepted solution]

Thank you for the information @devonparish !

It might have taken a bit longer for the item to be found in Product Introduction as I see your item had registered a correction/update after the publication was done so that might have been the reason why. I've attached below a screenshot of the publication and the registration date/time:

However, I am currently able to see the item in product introduction under the "Ready to list" queue:

Thank you!

[devonparish]

Thank you and I just saw it as well.  I knew the moment I reached out it would show up 🙂