cancel
Showing results for 
Search instead for 
Did you mean: 

How do I correct the weight on a published item that has not been sold?

ssmith
New Contributor

I created a new item in IM with an incorrect weight on the consumer unit and case.  It was then published to several customers.  I have now been told that the weight is wrong on the consumer unit and consequently on the case.  Since labels and boxes have been printed I've been told to change the weight.  How do I do that?  Item has not been sold to anyone yet.

1 Reply

jcharles
Moderator
Moderator

Hello and welcome to our online community!

If we are making an actual correction to the GTIN, then you would go in and correct the weight. The changes will go out to your trading partners and be updated. You may have to work with your partners to make sure the changes arrive as needed on their side. You can choose to republish the hierarchies but the changes will go over without republishing.