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Help with Items In Kroger VIP

Nightingale
New Contributor II

‎07-30-2024 01:49 PM

  • I'm new! This was initially set up before me. Trying to clean up!
  • Seeing errors in KVIP and thought I was making the necessary updates in Item Management, but they're not showing up.
    • Do I republish as new? Initial Load?
    • I thought if I saved the updates would go through? Is it because I'm trying to update indicators?
  • I'm also struggling with the temperature qualifiers! These have been updated in 1WorldSync but the updates are not populating in Kroger VIP
  • HELP!
1 Reply

DanV
Moderator
Moderator

‎07-30-2024 02:07 PM

Thank you for reaching out to our customer community.  Welcome.

The attributes that do not update in VIP from IM are referred to as Top-Off attributes, every retailer I am aware of has some sort of Top-Off portal where you must enter additional information that is specific to the retailer you're synchronizing the data with.

I would recommend reviewing the Getting Started with Kroger article below:

https://community.1worldsync.com/t5/Getting-Started-with-Kroger/Getting-Started-with-Kroger/ta-p/106...

Let us know if you have any questions.