Getting kicked out of Product Introduction

[kxsRSC]

I am trying to go in to check items in Product Introduction (for McLane) on items recently published to them as we have had some of the items are failing to get to McLane. However, when I search a GTIN in the quick search, it kicks me back to the login screen.    

Please advise at your convenience.

Thanks.

[ana_neamtu]

Hello, @kxsRSC, and welcome back!

Unfortunately, we are not able to replicate this issue on our end at this time. We recommend clearing your browser's cache or testing with a different browser if this is still happening.

If the issue persists, please open a ticket with our support team by logging in to the Community and clicking HERE so that we may investigate this further. Please include this additional information in the ticket:

- The name of your browser
- Are you using a VPN?
- Does this happen with all GTINs? If not, please send us the GTIN(s)
- Does this happen only when using the GTIN Quick Search box?
- Are you able to navigate to the queues such as Products > Ready to List/All Products? Are you able to search for, open, submit items under these queues?

Thank you

[kxsRSC]

Hi Ana - the browser is Microsoft Edge and yes, using VPN.  I usually toggle over to PI from IM if others are having issues seeing items in PI for McLane. I was using the quick search box in PI.  I was able to navigate to the different queues but every time I tried to search for a particular GTIN using the quick search box regardless of the queue, it would kick me out the login screen would come up. We have been having issues with failures to the retailer (mostly McLane), so I am trying to verify items getting into PI for McLane.  

Thanks.

[DanV]

Hello, @kxsRSC, and welcome back!

There is most likely an attribute value that contains some special characters that PI cannot open. Can you export that item from PI and review the values? If you provide the GTIN, we can take a look as well