08-20-2020 02:40 PM - edited 08-20-2020 02:43 PM
Hello,
[After this message originally posted, I see that it is in the Walmart section.I was only given a list of options of "Discussion" without saying what category. I apologize in advance for being in the incorrect category]
Under the "Content Readiness" section on my Dashboard, my items are failing readiness for USDA.
I don't need to publish my items to the USDA, but the red failure bar is pushing me to try and get it to complete readiness.
All of my products have the same errosr:
I've tried:
But nothing has worked. I've attached a snapshot of the Nutrition section.
Can anyone help?
Thank you!
Dan
08-20-2020 05:12 PM
Good afternoon. Thank you for using our new support tool. I took a look at one of your GTINs in IM and identified the issue. As you know, playlists are groupings of attributes and validations for each separate one. The USDA Playlist, in your example, has many of the nutrient attributes but not all of them.
In order to see the attributes that are triggering these validation errors for you, please open your item in IM, add the "All Populated" playlist, validate again and when you click on the orange attribute links to the right, you will see the additional attributes that require values. Please see the areas I highlighted below for you and let me know if you have any other questions.
08-20-2020 05:12 PM
Good afternoon. Thank you for using our new support tool. I took a look at one of your GTINs in IM and identified the issue. As you know, playlists are groupings of attributes and validations for each separate one. The USDA Playlist, in your example, has many of the nutrient attributes but not all of them.
In order to see the attributes that are triggering these validation errors for you, please open your item in IM, add the "All Populated" playlist, validate again and when you click on the orange attribute links to the right, you will see the additional attributes that require values. Please see the areas I highlighted below for you and let me know if you have any other questions.
08-20-2020 06:03 PM
Of course, the answer was right there. Thank you for your help!
I wasn't sure if I should have called Tech Support rather than posting. But it helps to have your helpful instructions --and-- the image you posted.
Thanks again!