What does it mean? 9999: Data Recipient GLN is not a Data Recipient in our Data Pool.

[Sylvie]

Good morning!

I am getting in my "Synchronization Errors" a lot of message saying "9999: Data Recipient GLN is not a Data Recipient in our Data Pool." from 2 recipients but I have never published my product information to them...

How can I resolve my synchronisation error on 69 of my products....

For each of my products, I get the same error message as mentionned above from the same 2 recipients

Thank you for your wisedom!

Sylvie

😉

[CommunityJedi22]

Hello and welcome to the community.  Can you you provide me a couple of example GTINs and the report you are looking at so I can investigate for you?

[Sylvie]

Good morning Jedi22

So here are 3 product example that I was able to download from the "SYNC EXCEPTION REPORT" by clicking on the Dashboard on "synchronization errors"

Item ID	Item Name	TM	Recipient	Operation	Date of Failure	Errors
10034700501441	Arctic Gardens /Chill Ripe California Blend 12/2LB	US	RRS Foodservice---1100001017362	MODIFY	12-OCT-2022 11:30:40	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;
10034700501441	Arctic Gardens /Chill Ripe California Blend 12/2LB	US	Dining Alliance Inc---0869138000104	CORRECTION	12-OCT-2022 10:55:17	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;
10034700930708	Arctic Gardens /Chill Ripe Carrots Baby Whole 12/2 LB	US	RRS Foodservice---1100001017362	CORRECTION	12-OCT-2022 08:30:44	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;
10034700930708	Arctic Gardens /Chill Ripe Carrots Baby Whole 12/2 LB	US	Dining Alliance Inc---0869138000104	MODIFY	12-OCT-2022 07:55:22	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;
10034700010912	Arctic Gardens /Chill Ripe Green Beans Cut 12/2LB	US	RRS Foodservice---1100001017362	CORRECTION	06-OCT-2022 07:30:53	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;
10034700010912	Arctic Gardens /Chill Ripe Green Beans Cut 12/2LB	US	Dining Alliance Inc---0869138000104	CORRECTION	05-OCT-2022 19:55:07	9999: Data Recipient GLN is not a Data Recipient in our Data Pool.;

[CommunityJedi22]

Hello, I am still looking into this for you.  I have a theory on  the issue and need to discuss with our Application team but they are unavailable today and tomorrow as they are in our release maintenance windows.

[CommunityJedi22]

Good morning.  I took another look this morning at GTIN 10034700501441 and no longer see that error and only see some trading partners requested you send it again via a refresh.  I did that for you today (Saved again) so please check back in a couple of hours and let me know if you encounter any other issues.