Submitted items to GUDID and not getting Synched messages

[GustavoA]

Hello,

We have submitted MODIFY and new product publication commands to the GUDID and all items seem to be stuck in the "received" state since Monday.  Can someone please check server connections to the FDA?

[CommunityJedi22]

Hello @GustavoA and welcome to the customer community.  Thanks for reaching out.  Can you confirm whether you are publishing to the FDA in Pre-Prod as part of their certification process or in Production?  Id Pre-Prod, it can take them a couple of days to get back to you for the certification process.

[GustavoA]

Hello,

These materials are going to production.  

thanks,

gustavo

[CommunityJedi22]

Hello @GustavoA we are taking a look at this for you...

[jcharles]

Hello Gustavoa,

What modification did you make for the items you sent back to the FDA? We might get a good ETA based on the change.

Thank you!

[GustavoA]

Hello, We did small changes like weights and measures.  In addition to this, we sent new material publication commands.

Thanks,

[jcharles]

Hi Gustavo,

I consulted with our team about the changes. In Production that once a Production GTIN is Synchronized, any updates after that must be done directly in the GUDID portal. You can make the Modify in Item Management, you will also have to go directly into the GUDID to make it the changes on that side.

[GustavoA]

Hello,

Any changes that are executed whether MODIFY commands or new publication requests are never done directly at the GUDID portal.  We use a PIM for this activity.  Please escalate this case in your support department as soon as possible since this is causing a commercial issue as well a compliance issue for our company.  

Regards,

Gustavo

[CommunityJedi22]

Hello @GustavoA .  We can see your initial publication to the FDA from yesterday and see the Received status.  The CIC comes from FDA.  What John was explaining is there are some attributes that you cannot change after the initial publication to FDA and if you need those changed, they require you to do it in their portal rather than republication.  Have you been in contact with your FDA contacts as to why they sent Recieved CICs but did not yet send a Synchronized CIC?  We are wondering if this is because of abt attribute changes you made post-publication.

[CommunityJedi22]

@GustavoA we are creating a support ticket on our end and will look further with you.  Please let me know your thoughts on my previous note.