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Submitted items to GUDID and not getting Synched messages

GustavoA
New Contributor

‎05-10-2023 02:00 PM

Hello,

We have submitted MODIFY and new product publication commands to the GUDID and all items seem to be stuck in the "received" state since Monday.  Can someone please check server connections to the FDA?

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10 Replies

GustavoA
New Contributor
In response to CommunityJedi22

‎05-11-2023 11:59 AM

Hello,

Yes we are well versed into what can and cannot be changed on a data stream and have built that into our data systems.  However, these are standard weigh and measure updates which we do week after week for years with no issues.  Also, new publications usually take no more than one business day to process and receive a ACK3 message (Sync) back from the GUDID.  We are seeing ACK1(Received), no ACK2 (message sent to FDA CDRH server) and obviously no ACK3 messages back as a confirmation from the FDA.  

Regards,

Gustavo

 

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