Change Product type in PI

[davidoliveto768]

Hello, I am a new user and submitted my first item and just received a message that I needed to change the product type from each to pack. I have looked everywhere that I can see, but don't see the option. Thank you in advance.

[AndrewJF]

Thank you for your question, usually, to modify the product type of a previously registered GTIN, GDSN rules state that you must assign a new GTIN number.  However, if the item in question is currently in the process of being registered and won't register as it is the incorrect type, then the Product Type could be changed.

Please be advised as this is not our standard support method, you can send an email, with screenshots and as much detail as possible of your issue to dsdsupport@1worldsync.com and we will be happy to assist you further once we have more details provided there.