Amazon CIC responses

[FlorS]

Hello!

Could you please indicate whether Amazon is sending CIC responses to publishers?

I see the latest guide document version does not have anything related to CIC responses Amazon uses but 2021 version does, so just want to confirm.

 

[Val_P]

Hello @FlorS and welcome back to the customer community. Thanks for reaching out.

More recently, Amazon (GLN 0848719000016 for Amazon Services LLC) is no longer creating CIC Responses for publications to them. We will still generate GDSN responses, depending on the publication (successfully published and synchronizing or failing to synchronize), in order for any information provider to check whether the submitted data reached the intended recipient or not.

Due to the retailer's proritization decisions, they will focus on receiving information for Regulatory, Supply Chain and other attributes and will not take all published attributes into account for now.

I hope this helps. Thanks and happy Friday!

[FlorS]

Thanks!!

Just to confirm, From which report in IM I can see the GDSN responses?? is it the Sync status report?

And What would each status mean from Amazon perspective? Wondering if there is a document for that?

We are looking to document the publication status so people who is not familiar to GDSN can understand the AMZ publication report that we'll be sending out to other areas, but do not want to give inaccuarte info about it.

[Val_P]

Hello @FlorS and thank you for the follow-up, it's great chatting with you again.

Yes, you can always check CIC responses in the Sync Status Report in Item Management, please.

From the retailer's perspective, all your items will get a "Received" status as long as the information is sent to and received by them.

Alternatively, the "Current Status Date" column (in the Sync Status Report) can also sometimes say "Failed - sending to susbcriber" instead of "Sent to susbcriber" if the synchronization of that specific item is failing, in which case the retailer will not receive the item. To fix any sync issue, you can use the Worklist of the Item History reports to find the error(s) causing the sync failure, fix it and Save the item and the sync will be automatically attempted by the system again for you (no (re)Publish needed).

You can find Albertsons documentation here https://1worldsync.com/wp-content/uploads/2023/05/GDSN-Amazon-Vendor-Guide-US-v3-7-1.pdf, however we do not have their responses detailed as it is just the 2 above - Received if the item is received and Failed if the syncing fails.

I hope this helps. We are here for you if there is anything else we may assist with, please. Thanks!