Cloning a GTIN

[lflanary]

Good afternoon,

I cloned a case level GTIN this morning and saved it.  I did receive an error message about a digital asset but this GTIN does not have any images so I closed out.  When I opened my newly cloned GTIN back up, none of my information was there.  Is there a way to start over without having to manually input all the information for this GTIN?  Thanks as always!

[Julie]

Hello @lflanary, and thank you for reaching out. 

If you'd like to start over with the GTIN you would need to request it to be removed/purged. I have attached an article with the steps on how to do so: https://community.1worldsync.com/t5/IM-Knowledge/How-to-Delete-Purge-GTIN-from-Item-Management/ta-p/...

Please keep in mind that in certain cases it can take longer than 24 - 48 hours for this to be processed as it might involve other parties such as the Global Registry. If you are dealing with a time-sensitive item set-up I would recommend adding the item's information manually. If it is not time-sensitive, please follow the steps from the article provided and we would be more than happy to help. Thank you!