Analytics
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Knowledge Base Articles

All Answers Report

The All Answers Report provides information in a tabular format for all Q&A answers collected in the date range specified, providing individual answer-level insights such as Headline, Comments, Created Date, and Site Status. The All Answers Report i...

All Questions Report

The All Questions Report provides information in a tabular format for all Q&A questions collected in the date period specified, providing individual question-level insights such as Question Text, Email, Asker Location, and Nickname, as well as Moder...

Q&A Collect

The Collect page provides a detailed analysis of how your Questions & Answers collection efforts are performing. This perspective addresses important metrics such as the number of unanswered questions and the average time to answer. Use the filters ...

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Q&A Display

The Display page includes detailed information on how your current display looks to your customers from a Questions & Answers perspective and how that impacts traffic and conversion on your website. This analysis includes all questions and answers t...

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Q&A Overview

Q&A analytics provide many ways to analyze your Q&A solution and how your questions and answers are performing, including the impact of Q&A on your product detail pages (PDPs) and the number of questions currently awaiting an answer. Q&A Display: Se...