Asset Portal User Guide

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Adding Users

Users can be added for access to the Asset Portal in two ways.

Register via Asset Portal:

1. Navigate to https://assethub.syndigo.com/register.
2. Click Register in the top right corner.
3. Fill out the required fields and submit.

Or, 

Submit a Support Ticket:

1. Navigate to https://syndigo.com/support/.
2. Fill out the support form’s required fields.
3. For “What can we help you with?” select Administrative assistance (login assistance, new user setup).
4. For “Issue type” select Add user/Login Assistance.
5. Indicate in the description box that this user should only have access to the asset portal.
6. Add the User's first & last name as well as email address in the description box.
7. Press Submit.

Building Products Page Company Folders

Asset Portal’s Company Folders are driven by Product Sets within the Syndigo platform.

To set up your Company Folders:

1. Navigate to Syndigo’s platform via https://selfservice.syndigo.com/ and log in.
2. Hover over the product’s tab on the left-hand side of the screen, then select Product Sets from sub-menu.

From this page you can:

• Create new product sets via the Create New button in the top right corner
• View existing product sets
• Edit the products within them
• Duplicate or Rename existing product sets

Notes:

• All Product Sets setup within the Syndigo platform will appear within the Products Page Company Folders on the Asset Portal site.

Building Asset Labels

Asset Portal’s Asset Labels are driven by the Asset Folder within the Syndigo Platform.

To set up your Asset Labels:

1. Navigate to Syndigo’s platform via https://selfservice.syndigo.com/ and log in.
2. Hover over the Assets tab on the left-hand side of the screen, then select Folders from the sub-menu.

From this page you can:

• Create new Asset Folders via the Create New Folder button in the top right corner
• Rename or delete Folders (this does not delete the assets from the Syndigo platform, only the folder organization)
• View the content, upload assets or create sub folders within an existing Asset Folder

Notes:

• Asset Labels within the Asset Portal will match the naming convention utilized for the corresponding Asset Folder within the Syndigo Platform.
• Sub folders will also correspondingly appear within the Asset Labels.
• Existing assets within the Syndigo platform can be added to asset folders (new or existing) via the All Assets sub-menu above the folders view.

Using Filters

Assets within the Asset Portal can be filtered by:

• Asset Labels
• File Size
• File Type

Products within the Asset Portal can be filtered by:

• Category
• Brand
• Unique Identifier (i.e. Model #, GTIN, UPC)
• Searchable text input
• Company Folders

Notes:

• Filter settings for both the Assets and Products pages can be copied as a URL to share with other viewers with access to the Asset Portal by clicking Copy URL next to the Filters box.
• All of the information used in filtering is pulled from the attributes and assets associated with the product data pulled from the Syndigo Platform via Asset Folders and/or Product Sets.

Sharing & Downloading

Assets, Attributes, or Assets & Attributes collectively can be shared or downloaded from the Asset Portal.

To Share:

1. Click the Share button in the top right corner.
2. Select Assets, Attributes, or Assets and Attributes.
3. Enter an email address for the recipient along with a custom message.
4. Click Share.

To Download:

1. Click the Download button in the top right corner.
2. Select Assets, Attributes, or Assets and Attributes.
3. Wait for the file transfers pop-up to indicate the download is complete.
4. View the downloads in your browser’s download folder as a .zip file.