Verify My Product - Common Feedback

[CommunityMod_WM]

Affected Attribute	Feedback	Issue	Steps to Correct
Dimensions	"Dimensions are not provided. Height, width, and depth in inches & gross weight in pounds or ounces is required."	Dimensions and/or weight is not provided	Add the required dimensions under the 'Package Dimensions' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	"[dimension missing] is not provided. Height, width, and depth in inches & gross weight in pounds or ounces is required."	Dimensions are incomplete	Add the missing dimensions under the 'Package Dimensions' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	"Dimensions appear to be incorrect. Dimensions must match product images."	Dimensions incorrect	Correct the dimensions under the 'Package Dimensions' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
UPCs	"UPC on product does not match UPC provided. UPC on product must match UPC provided."	UPC does not match	Correct the UPC. Ensure the UPC on the package matches the UPC provided under the 'Identifiers' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	"Barcode is not present on package. Barcode with matching UPC is required."	There is no barcode on package or the barcode on package does not have a UPC	Replace or add the barcode image in the associated image field under the 'Digital Assets' section of the Verify My Product-Standard requirement set. Ensure the barcode matches the provided UPC. Save Changes and Publish.
	"Barcode is for sales sample, final complete barcode with UPC is required."	UPC is all zeros or FPO barcode	Replace the barcode image in the associated image field under the 'Digital Assets' section of the Verify My Product-Standard requirement set. Ensure the barcode matches the provided UPC. Save Changes and Publish.
	"All six sides are provided, but the packaging covers UPC. Digital flat or alternate product image exposing full UPC is required."	All six sides are provided, but UPC is unable to be fully read due to packaging	Add a digital flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set OR provide additional view exposing full UPC under the 'Digital Assets' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	"Images provided do not include barcode with full UPC. Images of all product sides to view full UPC are required."	All six sides are not provided and UPC is either missing or cut off in images provided	Add a digital flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set OR provide additional view including barcode with full UPC under the 'Digital Assets' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	"Case GTIN is provided as UPC but images are of the single product. UPC provided must match type of product image."	Case GTIN is provided but images are of single product or vice versa	Correct the UPC. Ensure the UPC on the package matches the UPC provided under the 'Identifiers' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	UPC provided is case GTIN but images & dimensions are for single item. Provided UPC must match product images, barcode on product, and dimensions.	Case GTIN is provided but images are of single product or vice versa	Correct the UPC. Ensure the UPC in the provided images matches the UPC provided under the 'Identifiers' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
Images	Non-elevated, non-angled front image is not provided. Planogram images cannot be angled or elevated.	Front image not provided	Straight on Front image (with NO plunge or elevation) is required for verification. Add a Straight on Front image in the 'Planogram Straight on Front View' asset under the 'Digital Assets' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	All sides of product are not provided. All sides are required for complete data verification.	All sides not provided and all are needed for coding	Images of all sides of the package containing text are required for verification. Add the missing views in the appropriate asset fields under the 'Digital Assets' section of the Verify My Product-Standard requirement set. If not all images are available, add a digital package flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	All six sides are provided, but the packaging indicates there is an interior label to view. Digital flat including interior label or additional product image with interior label exposed required to complete data verification.	All sides are provided, but additional views are still needed	Images of all sides of the package containing text, including inner labels, are required for verification. Add the missing views in the appropriate asset fields under the 'Digital Assets' section of the Verify My Product-Standard requirement set. If not all images are available, add a digital package flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	Product packaging is inconsistent and does not appear to all be from the same version of the product. All product images must appear to match and be from the same version of the same product.	Images of product are not cohesive in packaging versions (ie front image has a red background but right images has a green background that doesn't flow)	Ensure all provided images are from the same packaging version of the item. Adjust the provided views in the appropriate asset fields under the 'Digital Assets' section of the Verify My Product-Standard requirement set. If not all images are available, add a digital package flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	Product images from a previous version of the item are included with the new product images sent for review. Old images that are not being replaced with a new image must have a NULL override added instead of a public override with a new image.	Client added new product images to an Active product record but did not have enough new images to replace all the images in the previous version and did not null out the old images	Add NULL overrides for all views that are not being replaced with new images. Ensure that all required views of the new packaging are provided. Save Changes and Publish.
	[duplicated image view] image is in multiple planogram slots and a digital flat is not provided. Product planogram images must be placed in their correct image slots to complete data verification.	An image is duplicated in multiple planogram slots [which client was able to do because the images were renamed and uploaded individually for each slot thus bypassing the critical error for duplicate images in the supplier account] and the correct views that should have been in those slots are necessary for data verification	Remove the duplicated image and replace with the required view. If the required images are not available, add a digital package flat under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set. Save Changes and Publish.
	[views that are low quality] are too low quality to be legible. All product images must meet minimum size and resolution, but image enlargements should not distort image quality.	All product images are provided, but image quality is too poor to read smaller text on the product	Ensure all provided images meet the size requirements of 2400px on the longest edge and 300dpi. Images resized to meet size requirements must be ledgible for coding purposes. Replace low quality images, Save Changes, and Publish.
	Images of product as final sellable unit is required for data verification.	Product images are not of the item as it appears on a store shelf	Ensure all provided images are from the sellable unit as it appears on store shelves. Replace necessary images with the appropriate views of the sellable packaging. Save Changes and Publish.
Technical Issues	Non-elevated, non-angled front image is not provided. Planogram images cannot be angled or elevated.	Digital flat is provided but the file appears corrupt OR does not have layers and die lines/other layers are obscuring text OR the pdf has a signature which locks it from being edited	Replace the provided flat with an uncorrupted digital flat containing layers, without obscured text or a signature, under the 'Digital Flat for Verification' section of the Verify My Product-Standard requirement set. Save Changes and Publish.