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Is there an issue with publications getting received by WalMart

LCGP1x
New Contributor

2 GTINs pub 12-15 8am, 'success' in sync status about an hour later. Still not showing received, rep verified they don't see in I360.

 

And then yesterday mid-afternoon, still not received today, even more odd 'success' timestamp was about 7 hours after publication.

 

Is this a 1SYNC or WM issue?

1 Reply

jcharles
Moderator
Moderator

There is a known bug right now where suppliers cannot see publications sent within the past 36 hours without adjusting their filters. The suppliers need to click on filters in the Publication Log screen and set the “End Date” to something in the future. We recommend making it the last day of the next month. No other fields need to be entered, just “End Date”.  Can you attempt this to see if this helps in Item 360?