How to get support

[jchoroszucha]

I have 7 open tickets spanning three weeks with ZERO responses from the DSD team.  I have spoken with my account rep who said he'd pass the information on, and yet we still have no responses.  How do I get anyone from 1WS to respond to the tickets we put in?  

[CommunityJedi22]

Hello @jchoroszucha and thank you for reaching out.  I contacted the DSD team and asked them to review your post here and get back to you

[jchoroszucha]

Three of the tickets were closed, they were not resolved, and no one from 1WS contacted us to discuss.  How do I get some one to call and discuss these problems? I am emailing all the addresses you have provided.  We use the ticketing system and do not get support.  This back and forth on a community board is unprofessional, extremely poor customer service and unproductive.

[CommunityJedi22]

Hello @jchoroszucha I apologize for teh delays in support getting back to you.  I reached out to them and also ask for your patience as this weekend is a Large Release and most technical resources are working on their parts for this large, impactful release.  They assured me they will reach out to you today.