The Ratings report provides insight into the “star” ratings for your products for a given site. The information provided in the report can be used to monitor customer ratings and take action on the products with a lower than acceptable rating.
Overview
The default view of the Ratings Report displays the total number of Live Site Products that are being pulled into the report, along with and average rating and total number of ratings across all sites. A % breakdown of ratings by stars is also available at the top of the graphic.
The bar graph within the Ratings Report is made up of two separate tabs, each displaying the same information broken down by Website or Brand. Users can hover over a data point within the graph to display the total number of ratings for each “star” level as follows:
- Dark Green = 5 Stars
- Light Green = 4 Stars
- Yellow = 3 Stars
- Orange = 2 Stars
- Red= 1 Star
The product table below the Ratings graph displays product information based on the selections within the graph. Here users can see identifying product details and the following metrics for each product/site combination.
- URL – Live site link to the product being reported on
- Current Rating
- 1-5 Star Rating Count
- Total Stars
- Average Star Rating
- New Ratings
- New Negative Ratings
- New Positive Ratings
Detailed reviews can be viewed by clicking on the product name.
