Learn to attach .vtt files to Enhanced Content that includes video.
Some sites require that all videos which are published to their site include a vtt file for closed captions. If your Enhanced Content collection contains one of more of these sites, you will not be able to publish your collection until a vtt file is associated with all videos in the collection. The Syndigo platform makes it easy to add and associate .vtt files and will notify you if there is no .vtt file uploaded.
If your organization does not create your own vtt files, Syndigo offers a complimentary service to generate vtt files for any video which is uploaded to an account enabled for Enhanced Content. Autogenerated vtt files will appear within a couple of minutes of uploading the video.
Upload a .vtt File Within a Video Widget
- Follow the widget prompts to select or upload a video file.
- Once loaded, the Accessibility Files section will appear below the video thumbnail. Click Manage. Note the data quality notification that indicates a .vtt file is required for the active Enhanced Content collection.
- The Asset Details Modal will appear. In the Accessibility Info section, select from the following options:
- If the autogenerated file has not yet been created, click the Generate .vtt file button to generate a new vtt. This option is suitable for videos with audio that needs to be transcribed.
- Please allow a few minutes for the vtt generation service to create the file.
- Once it has been created, you will need to approve or reject.
- Approve by clicking the green approve button.
- To use, toggle the Use .vtt option on.
- Click the toggle switch to attach a Generic .vtt. This option is suitable for videos that contain “Music Only” or “No Audio”.
- If you have a .vtt file you would like to use, click the upload .vtt file link.
- If the .vtt file has already been uploaded to Syndigo, you can search the media library for the appropriate file and select it.
- To upload a new .vtt file from your device, click the Upload Files button and attach.
- Note: The .vtt file will appear when you add the video asset to the widget. This will allow you to download the file to preview, and then approve or reject it.
- Click Save.
