Content Requests and Content Scorecards (for Suppliers)

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Content Requests allow suppliers to manage items shared by recipients using the new Assortment Management workflow available through the Connections tab. This workflow replaces the legacy Attribytes View My Product (VMP) experience and creates a direct, streamlined connection between the recipient’s product information and the supplier’s account. With built-in collaboration tools, suppliers and recipients can more easily confirm, link, and manage product information. This improves product transparency, simplifies data updates, and supports ongoing communication between both parties.

Content Scorecards: Emailed and in-app scorecards providing visibility of the recipient’s product record against a set of rules designed based on recipient-defined criteria

Supplier Navigation

1. In Syndication, from the left-hand navigation panel, select Connections.
2. Click on the Recipient you would like to view.
3. Click on the Recipient Catalog tab.

Item Statuses & Supplier Actions

View Details:

• Once products have been matched, you will see a side-by-side comparison of Recipient/Supplier Data (no clear callout of differences, need to find manually).
• Shows Status (Pending Match, Pending Not Match, Active, Rejected, etc)
  • Recipient Score once Matched
• Gives option to (Reject, Claim & Manually Match, Claim & Create New, Claim & Link to Matched)

Pending Match:

• GTIN is recognized and matches a supplier product.
• Supplier may:
  • View Details
    • Claim & Link Matched Product
    • Claim & Create New Product
    • Claim & Manually Match a Product
    • Reject
    • Update

Pending Not Match:

• GTIN not found in the supplier’s catalog.
• Supplier may:
  • Claim & Create New Product
  • Claim & Manually Match a Product
  • View Details
  • Reject

Active:

• Item is successfully linked.
• Supplier may:
  • Edit content
  • Publish updates to one or more recipients

  • Apply a recipient-specific override

    • For all three items above, this functionality is managed through the product details page. If you use other services such as GDSN, Core, or an alternate data pool, you will need to update the content and re-publish. Refer to the supplier access information at the end of the article for additional details.

    Or

  • Reject the item

Reject/Rejected:

• Supplier Reject Options: All options have an open text comment field.
  • This product is not mine
  • This product is discontinued
  • This GTIN or identifier is incorrect
  • Other (please specify) *Open text box required
• Click Reject Product

• Supplier rejected an item with a defined reason.
  • Recipient can:
    • Withdraw item (removes from scorecard)
    • Re-push the item back to the supplier after updates

Supplier Tools & Features

Manage Columns: Add fields such as Integration Item ID or Supplier-Assigned ID.

1. Click Manage Columns.
2. Choose a predefined set of columns to begin with by selecting from the View dropdown menu, or select Customized View to build your own.
3. Columns will appear in the grid in the order they are listed. Use the dropdown menus to select the desired information type for each column.
   • Add: Click Add New Column.
   • Move: Click, hold, and drag the six-dot icon on each label to reorder columns. 
   • Delete: Click the X icon to remove a column.
4. Click Apply to save your changes.

Filters: Status, Unique ID (GTIN, etc), attributes, recipient score, brands.

1. Click All Filters.
2. Select a filter from the Filter menu.
3. Select or enter the associated filter option. For Product Context or Recipient Catalog, choose the desired filter value. The Attribute filters show products that have the chosen value populated.
4. Click Apply Filter to view the products that meet the applied filters.
5. Add more filters to narrow down the search.

Quick Filters: My Catalog Status

Side-by-Side View: Recipient vs supplier data comparison.

Product Details Page (PDP): Edit content and publish based on services you have contracted with Syndigo.

Scorecard

• Shows item-level readiness and overall completeness.
• Ability to regenerate scorecards and view the most recent prior iteration available for comparison.
• Content scorecards will still be distributed through email to you, as you receive them today, however recipients have additional flexibility to customize the cadence and date of distribution. This will be a benefit to you as a supplier, as you may not receive all scorecards from all of your recipient partners on the same day every month.
• By selecting Regenerate Scorecard, you can generate a real-time, updated scorecard to share your latest content optimization progress. Please note that product information will only update in the regenerated scorecard after the recipient has reviewed and accepted the submitted changes.
• Note: Many of the recipient’s content scorecard criteria will align with their publication requirements; however, some recipients – like PFG and Shamrock have additional optimization requirements for content scorecards above and beyond Publication requirements.
• These additional requirements will be visible on the Product Details page for products. When you select the recipient requirement set, you will be able to view ‘Recommended attributes.’ These will not impact the publication readiness score, but will provide visibility up front in the publication process for the attributes a recipient wants for full product completeness. Populating these in your product creation, update, and publication process will ensure that you meet the content scorecard criteria for those recipients.
  1. From the left-hand navigation panel, select Connections.
  2. Click on the Recipient you would like to view.
  3. Click on the Recipient Scorecard tab.
  4. Click on Generate New Scorecard button.
• To view the previous iteration of scorecard:
  1. From the left-hand navigation panel, select Activity Log.
  2. Click Content Scorecards.
  3. In the Actions column, click on the Download arrow to download a copy.
• Export Status:
  • Delivered - report delivered by e-mail to receiving user(s)
  • Generating - report currently generating
  • Failed - report export was unsuccessful
  • Retrying - report export was unsuccessful, but another attempt is ongoing
  • Success - report export was successful

Supplier Access (Two Types)

1. Full Syndigo Clients. These users get the complete toolset, full product index visibility, the ability to edit product data, and full publishing capabilities. Essentially, they can manage their content end-to-end without restrictions.
2. Suppliers using an access-level service have a limited, read-only experience within the platform. These users can open and view product details and may accept or reject items, but they cannot edit product information, publish updates, or access the full product index. Their role is focused solely on reviewing and responding, not managing or updating content. If a supplier works with an alternate data pool, all product edits and republishing must be completed directly through that data pool. These users can open and view product details and may accept or reject items, but they cannot edit product information, publish updates, or access the full product index. Their role is focused solely on reviewing and responding.

If you have questions about access levels or need assistance updating your products, please reach out to our team for more information syndigo.com/support.