fda errors

[bcotton56]

I have called 860-280-4013 and emailed  technicalsupport@1worldsync.com.  I am not receiving a response from either.  Please have someone ca...

[jcharles]

Hello and welcome to our online community, what kind of issues are you experiencing?

[bcotton56]

Corrected (to best of my knowledge) all errors except one.  Now telling me MessageId : <1679493003259.487729258@lFQEy4Bka2ucfA==>: STEP 4. The third party submitter is not authorized to submit for DUNS 783601115.  That is the third party submitter that is not authorized?

[bcotton56]

How can I reach a person?  Nobody is responding to messages or emails?

[jcharles]

Hello, Do you have a good contact number so I can have one of our agents reach out? 

[bcotton56]

325-773-3918

[jcharles]

Hi Becky,

Thank you for taking my call and as promised, I have your answer and sent it over in a new ticket I created for you. Please confirm you have received my email with the instructions to correct the issue?

[bcotton56]

Received the above, but no email with instructions.

[jcharles]

Becky,

Please note that each GUDID HL7 SPL xml submission must indicate the author of the document, i.e., the document sender. Third party as sender of the HL7 SPL xml submission - must use the third-party DUNS number that is associated to your GUDID account. If third party DUNS does not match with GUDID then submission is rejected indicating that the submitter is not authorized to send GUDID submissions for the Labeler.

Select 1WorldSync as your (third party) partner and fill in 1WorldSync’s address as 1WORLDSYNC INC., 300 S Riverside Plaza #1400, Chicago, IL 60606. Also, the 1WorldSync DUNS number is 037407777.

You need to use the 1Worldsync DUNS number when you publish. Please update your DUNS number and then save it.

We should get a response from them this afternoon.