topic Re: NO IMAGES in Ask PI Only VIP Questions

NO IMAGES

jschumann — Fri, 25 Sep 2020 15:48:49 GMT

I am trying desperately to work through all the reviews for BIO-E. Now they are all coming back saying there are no images. There are images!!!! Why would i have images and then delete them...so now i will have to work through these all again! This is like chasing my tail when we have hundreds of items!

10037100001122:CIC999:Item Returned for Review:VENDOR TO RESUBMIT|There is an issue with one or more image provided. 00037100036387 (1WS/FRONT/WHITE) Image not found in selected Source Provider. Please verify that the image exists as expected with the proper facing. 00037100036134 (1WS/FRONT/WHITE) Image not found in selected Source Provider. Please verify that the image exists as expected with the proper facing. 00037100036134 (1WS/BACK/WHITE) Image not found in selected Source Provider. Please verify that the image exists as expected with the proper facing. 00037100036479 (1WS/FRONT/WHITE) Image not found in selected Source Provider. Please verify that the image exists as expected with the proper facing. 00037100036622 (1WS/BACK/WHITE) Image not found in selected Source Provider. Please verify that the image exists as expected with the proper facing. 00037100036622 (1WS/FRONT/WHITE) Image not found in selected Source Provider. Please verify that the image exists as exp

Re: NO IMAGES

jschumann — Fri, 25 Sep 2020 15:51:20 GMT

OH WAIT....NOW THEY SHOWED UP!! WHAT THE HECK! Ok, i will just go through them all again.

Re: NO IMAGES

jschumann — Fri, 25 Sep 2020 16:27:59 GMT

Nope, the all disappeared again after i submitted so now reviews again! FUN!!! LOVE THIS!!!!

Re: NO IMAGES

wilsonsp — Fri, 25 Sep 2020 17:44:21 GMT

Hello! Let me look into this for you and review what's going on with your images. Can you please provide a GTIN that I could investigate?

Thank you!

Re: NO IMAGES

wilsonsp — Fri, 25 Sep 2020 19:33:00 GMT

Thank you for providing the GTIN! I am reviewing this now and will provide some additional details to you shortly. I appreciate your patience.

Re: NO IMAGES

wilsonsp — Fri, 25 Sep 2020 20:44:55 GMT

Hello again! There are various intricacies to keep in mind when submitting images to Kroger. For the hierarchy I've investigated, in particular, the removal of the image on the case, because it's not a consumer unit, and re-submission of the hierarchy should correct the matter. If the issue persists, please let us know. Otherwise, have a great weekend!