topic Re: Restarting or Deleting an Item in Ask PI Only VIP Questions

Restarting or Deleting an Item

S2 — Wed, 01 Dec 2021 16:22:27 GMT

Hello,

Our items were rejected by the Supplier due to the incorrect hierarchy level. The item was submitted as case rather than EA and then linked to a case. I am unable to change the "Case" to "Each" and I am also unable to re-enter an item since the GTIN already exists.

Is there a way to re-submit or make the required changes?

Re: Restarting or Deleting an Item

jcharles — Wed, 01 Dec 2021 18:25:19 GMT

Hello,

I just need a little more information, but I am pretty sure if you unlist the item in entered items to make that change. You will not be able to change the package type if the item is listed, you need to unlist to make that change.

Go into Entered Items and check the item in question and unlist it. Once it's unlisted you can change the product type.

Re: Restarting or Deleting an Item

S2 — Wed, 01 Dec 2021 19:31:09 GMT

Hello,

the item has been unlisted as well as withdrawn, however I am still unable to change the product type nor am I able to create a new item with the same GTIN number.

Re: Restarting or Deleting an Item

S2 — Wed, 01 Dec 2021 19:36:15 GMT

Hello,

Please disregard my previous comment, I refreshed my account and was able to update the item.

Re: Restarting or Deleting an Item

jcharles — Wed, 01 Dec 2021 19:36:34 GMT

Hello,

Can you share the GTIN and which recipient you are working to publish with?

Re: Restarting or Deleting an Item

jcharles — Wed, 01 Dec 2021 19:38:05 GMT

Awesome, let me know if all works out for you!