topic Re: CIC999 in Ask PI Only VIP Questions

CIC999

Lindam-63 — Tue, 22 Mar 2022 14:34:01 GMT

Here is the meassage that I keep getting, please advise on what to do. My UPC code is 851034008131.

00851034008131:CIC999:Item Returned for Review:Pls add Calories & Protein.|Pls revise the Net Content QTY & UOM to OZ.|Pls add Calories & Protein.|Pls revise the Net Content QTY & UOM to OZ.|Pls revise the Net Content QTY & UOM to OZ.

Re: CIC999

jcharles — Tue, 22 Mar 2022 14:45:06 GMT

Hello and Welcome to our online community!

What 1Worldsync tool are you receiving these errors on? I want to make sure I am looking in the right place to assist you in resolving this for you.

Re: CIC999

jcharles — Tue, 22 Mar 2022 15:16:25 GMT

The Nutrient Basis Quantity Type Code that should be used is BY_SERVING, otherwise, no nutrient content flows downstream in Kroger’s system.

I can see that you have corrected the Net Content so, you have that fixed. I see all the requested Nutrifacts except Calories. Once you apply that you should be able to submit back to Kroger.

Re: CIC999

Lindam-63 — Thu, 24 Mar 2022 16:03:37 GMT

Jcharles,

It still wants me to put in my calories and protein, but they are in there. What am I doing worng?

Re: CIC999

jcharles — Thu, 24 Mar 2022 17:23:18 GMT

Linda,

We need to remove the second instance of "Ready To Eat"

We then go to one of the Nutrient Detail and Click the add button, Carbohydrate was the last Nutrient so click the ADD to the right. We can then add the Protein and Energy.