topic Re: Submit Content for Changed Items in Ask PI Only VIP Questions

Submit Content for Changed Items

carolhunn — Thu, 02 May 2024 17:18:49 GMT

Hello,

We have an item that we once were selling, Kroger discontinued the item, then we started shipping it to them again. We had to change the UPC/GTIN and price when they reordered the discontinued item. They advised us we would need to submit to them a change form with the updated information (e.g. UPC changing from this UPC to this UPC, price changing from this $ to this $, etc) rather than submitting the item into 1WolrdSync/VIP. However, we now have no GTIN to attach images and content to in VIP. When I asked our merchandising team, they stated they had no knowledge of 1WorldSync and could not help. How do we get content to the merchandising team without the GTIN in 1WorldSync/VIP?

Thanks!

Re: Submit Content for Changed Items

Montavio — Thu, 02 May 2024 19:59:50 GMT

Hi @carolhunn, thanks for reaching out again! For an item to be updated and maintained it usually does need to be in our system or another system that the item is uploaded into. To confirm, Kroger requests the new GTIN not be published to them via Product Introduction?

Re: Submit Content for Changed Items

carolhunn — Thu, 02 May 2024 20:03:47 GMT

Hi @Montavio - yes, that is correct. The original item was published in Product Introduction, and is still visible there. But since the GTIN changed when we reinstated the item, they then had me submit a change form as an excel document. The admin then processed that change internally, which then changed the old GTIN into the new GTIN. They said they do it this way so their internal SKU can stay the same. If I were enter the new item into PI, they would then have a new SKU.

I guess I will just wait and see what the content team from Kroger says in response to the issue. They gave us new image and content standards, prompting us to update all of our items. But this one we can't update unless we attach the image and content to the old GTIN.

Thanks!

Re: Submit Content for Changed Items

Montavio — Thu, 02 May 2024 20:40:08 GMT

@carolhunn, I would recommend reaching out to Koger directly regarding these updates. Unfortunately, we would not be able to advise on or help update a version of the item that is not in our systems. If after reaching out to Kroger you have further questions for us, please let us know. Thanks!

Re: Submit Content for Changed Items

Elina — Wed, 20 Nov 2024 18:16:56 GMT

Hello @Montavio Can you please help confirm how to update an image in PI.
I am aware we need to update in IM but how should we resubmit, since its already in PI, would it be New or Initial Load?

Re: Submit Content for Changed Items

RenaeB — Wed, 20 Nov 2024 18:27:47 GMT

Hello @Elina,

Welcome to the 1WS Kroger Community!

Is this an existing item with Kroger, and are you simply updating the images?

If so, there’s no need to republish. Just update your images, save the changes, then click the ellipsis in the top-right corner and select 'Resend.'

This will update the images on the Kroger VIP side, allowing you to resubmit with Kroger Item Submission Reason code left blank.

If you have any additional questions, feel free to reach out!

Re: Submit Content for Changed Items

Elina — Wed, 20 Nov 2024 20:04:02 GMT

We are newly adding these items to Kroger.

We attempted the resend and as you would figure it did not work.

Re: Submit Content for Changed Items

RenaeB — Wed, 20 Nov 2024 20:08:24 GMT

Hello @Elina,

When you mention "newly adding images," have you synced your item to Kroger and successfully submitted it in VIP? This was the key point I highlighted in my previous message.

If this is a new item, it will need to be submitted as NEW.

Could you please share your GTIN so we can review?

Re: Submit Content for Changed Items

Elina — Wed, 20 Nov 2024 21:17:27 GMT

No, we have not yet submitted in PI/VIP.

Sure thing, please see the item in question GTIN - 05060148522944

Re: Submit Content for Changed Items

RenaeB — Wed, 20 Nov 2024 21:32:59 GMT

Hello @Elina,

Thank you for providing your GTIN.

Upon review, I see that you’ve published at the CASE level, and the images have been updated for both the CA and EA levels. The next step is to complete the Kroger top-off information in Kroger VIP and submit it as NEW.

Since the item was published at the CASE level, you will need to enter the Ti/Hi information before submitting.

If you have any additional questions, feel free to reach out. I also recommend reviewing our Kroger Training Videos for guidance on the process.

Re: Submit Content for Changed Items

carolhunn — Thu, 14 Aug 2025 13:34:43 GMT

Hello @Montavio - Unfortunately, we still have this issue. We have items that went through UPC changes, I submitted a change form via their provided excel form, and they processed the changes on their side. They are now requesting images in 1WorldSync, something we cannot do because the new UPC is not in 1WorldSync anywhere. How do we resolve this? They keep asking us to contact 1WorldSync because they do not have access to any item information. It's a vicious cycle between Kroger and 1WorldSync and we are stuck in the middle. Wish there was a resolution. Someone else has to have had this issue somewhere with no resolution as well. This makes no sense.

Re: Submit Content for Changed Items

Maria — Thu, 14 Aug 2025 14:15:25 GMT

Hello @carolhunn

Thank you for utilizing our community!

The only way to update images on the 1WorldSync side is by adding the items to the system; there isn’t an alternative path to send the data to Kroger. If Kroger won’t accept the images in the same way they accepted your item information previously, then the only effective solution is to add the items into the system and submit them as existing products.,

Thank you!

Re: Submit Content for Changed Items

carolhunn — Thu, 14 Aug 2025 19:16:52 GMT

@Maria This is exactly what Kroger is telling me:

"Unfortunately we don't have control over anything in 1WorldSync. To confirm, you're unable to edit the old GTINs in 1WS? It sounds like you should be able to edit the submission to include the new GTINs. If not, I would try contacting customer service again to see if they have any other suggestions."

Re: Submit Content for Changed Items

carolhunn — Thu, 14 Aug 2025 19:41:32 GMT

@Maria - it sounds like they want me to set up the items in 1WorldSync without an IMF in order for the new GTINs to be in 1WorldSync. If I use the "CASE GTIN CHANGE ONLY" reason for my submission, would that generate an IMF? I'm so confused as to how to do this. Kroger is telling me there is a way but doesn't know how. And then anyone from 1WorldSync is telling me there is no way without a new submission.

Re: Submit Content for Changed Items

Val — Thu, 14 Aug 2025 20:20:32 GMT

Hello @carolhunn, thank you for the follow-up.

If no IMF is needed, you can submit your hierarchy as Initial Load (Current) in Product Introduction and leave the Submission Reason Code blank. I am waiting for confirmation whether submitting it with a "CASE GTIN CHANGE ONLY" reason will generate a new IMF or not and will keep you posted as soon as I have more information available. Thanks!

Re: Submit Content for Changed Items

Val — Thu, 14 Aug 2025 20:40:23 GMT

Hello @carolhunn, I am follow-ing up on my previous comment. Any chosen Item Submission Reason Code will generate a new IMF, therefore we can recommend leaving this blank and listing/publishing the hierarchy as Initial Load (Current). This will allow you to update the item information with Kroger without a new IMF. Thanks!

Re: Submit Content for Changed Items

carolhunn — Fri, 15 Aug 2025 11:24:53 GMT

Thank you, @Val ! I will try this. Hoping this works and is what they are requesting of me!

Re: Submit Content for Changed Items

carolhunn — Wed, 20 Aug 2025 14:55:00 GMT

@Val - Does this cause the item to not sync to VIP? I'm not seeing where it is showing in the Sync Status report, but it shows in the Worklist it was added. How do I finish off the item so I can get it to Kroger? Thanks.

Re: Submit Content for Changed Items

Val — Wed, 20 Aug 2025 15:23:34 GMT

Hi @carolhunn and welcome back to the customer community, it's great chatting with you again.

Can you please help us with the GTIN you need to update for Kroger? If only a resubmission from Product Introduction is needed, this may not be reflected in the Item Management reports. Thanks!

Re: Submit Content for Changed Items

carolhunn — Wed, 20 Aug 2025 15:25:52 GMT

Hi @Val - GTIN is 10022415579220. Thank you!

I also want to mention that this is a NEW item in 1WorldSync, but is NOT a new item in Kroger systems since they did the GTIN change on their end already. Hope that makes sense.