topic Re: Kroger ask to in Ask PI Only VIP Questions

Kroger ask to

Kateryna — Thu, 29 Feb 2024 14:02:48 GMT

Hi, could you please clarify where can I found UPC of our item in Kroger VIP? And how it should be done?

Kroger ask us to update consumer UPC...I can't find the place where i can do it.

Kroger: "The Cheese Danish only needed a new consumer since the case is already an existing item. Can you please go into VIP and update the consumer upc on the Cheese Danish to this – 0001111085556?"

Thank you very much!

Re: Kroger ask to

Kateryna — Thu, 29 Feb 2024 14:07:26 GMT

Do they mean i need to change the GTIN??
if so, does it mean that i have to publish a new item with the new GTIN from scratch?

This item's GTIN as of now is 00773479404036.

Could you look into it, please and advise?

Re: Kroger ask to

BigBuford — Thu, 29 Feb 2024 14:26:12 GMT

Hello,

We've reviewed the item and were unable to locate any error regarding your UPC. Please allow 1 World Sync time to attempt to contact Kroger for additional verification.

Thanks

Re: Kroger ask to

Kateryna — Thu, 29 Feb 2024 16:34:57 GMT

Thank you! I am waiting for the info, it's crucially important or us.

Re: Kroger ask to

JustinW — Thu, 29 Feb 2024 17:44:45 GMT

Hi @Kateryna thanks for the follow-up. Once a GTIN is entered in the system it cannot be changed. So with Kroger asking this item to be built using a specific GTIN a new build using the GTIN Kroger provided would be needed. Once built you would then need to publish to Kroger and complete the Vendor Item Portal steps.

Re: Kroger ask to

Kateryna — Thu, 29 Feb 2024 20:36:04 GMT

Thank you, Justin!