topic Image error in VIP in Ask PI Only VIP Questions

Image error in VIP

marisolburt — Mon, 07 Aug 2023 18:51:03 GMT

I'm getting this review message on my images, but can't figure out how to fix.

GTIN 00021908135748

:VENDOR TO RESUBMIT|There is an issue with one or more image provided. 00021908135748 (/FRONT/WHITE) Fill in all required fields. Retry the request

Re: Image error in VIP

RenaeB — Mon, 07 Aug 2023 19:32:05 GMT

Welcome back to the community @marisolburt !

The error you are receiving in VIP is due to 'IMAGE ORIENTATION TYPE CODE'

Please ensure you are leaving that attribute BLANK. Only have values for IMAGE FACING and IMAGE BACKGROUND. See screenshot below.

Please let me know if you have any further questions. As always - thank you for being a part of the 1WS Community! 😊

Re: Image error in VIP

marisolburt — Mon, 07 Aug 2023 19:46:32 GMT

Hello,

I removed the image orientation type code and got a new error message saying I need to add it. What am I doing wrong?

Re: Image error in VIP

RenaeB — Mon, 07 Aug 2023 20:43:10 GMT

Hello @marisolburt,

You have multiple images with the same IMAGE FACING 'FRONT'. Only one image can have 'FRONT' as the IMAGE FACING. Any other image with 'FRONT' for IMAGE FACING needs to be blank - other than the main image.
Once updated and saved - you can VALIDATE and SUBMIT.
Please let me know if you have further issues.

Re: Image error in VIP

marisolburt — Tue, 08 Aug 2023 14:44:58 GMT

I followed your instructions, and now have this new error message.

There must be something wrong or new with Kroger's side. I have numerous other items I could submit without these image errors.

@RenaeB I will tag you in other post where I found the same error from another user, but no conclusion in thread. Can you please look into that case# to see how they fixed it?

Re: Image error in VIP

marisolburt — Tue, 08 Aug 2023 14:50:50 GMT

Re: Image error in VIP

RenaeB — Tue, 08 Aug 2023 15:05:50 GMT

Hello @marisolburt,

The error you are receiving is due to IMAGE SOURCE stating '1WorldSync'. Please update all your images to have IMAGE SOURCE Attribute BLANK.

Once updated and saved, you can submit with no errors.

Please let me know if you have further questions. Thank you again for being a part of the 1WS community! 😊