topic Re: AS2 Certificate Update in Ask A Question for Lowe's

AS2 Certificate Update

lflanary — Tue, 30 Jan 2024 13:06:41 GMT

We received an email stating our company is identified as having an AS2 connection with 1WorldSync. I am pretty sure we do not. How can I confirm this?

Re: AS2 Certificate Update

CommunityJedi22 — Tue, 30 Jan 2024 13:19:11 GMT

Hello @lflanary and thanks for reaching out. We are looking into this for you and will get back to you.

Re: AS2 Certificate Update

CommunityJedi22 — Tue, 30 Jan 2024 13:23:16 GMT

Hello, when we look at our records it looks like there used to be an AS2 connection between you and 1WS. We looked this morning for any recent traffic for that connection and did not see any other than our communication with you. It was likely not turned off but I can help you do that. Can you confirm I should turn this off for your company?

Re: AS2 Certificate Update

lflanary — Wed, 31 Jan 2024 21:09:25 GMT

Does it hurt anything to leave it turned on, other than receiving emails about AS2 connections that do not affect us?

Re: AS2 Certificate Update

BigBuford — Wed, 31 Jan 2024 21:30:14 GMT

Hello,

Welcome back to the Community! If you are not wanting to utilize AS2 it is best practice to submit a ticket to technical support by using the below link: https://community.1worldsync.com/t5/custom/page/page-id/CustomCreateCrmSupportCase

to have your company's AS2 connection disabled. We suggest this due to when the AS2 is active our system will continue to try and send data and it will cause a failure to be sent and trigger alters on our side.

Thanks!

Re: AS2 Certificate Update

lflanary — Wed, 07 Feb 2024 13:27:58 GMT

So sorry for the delay getting back to you on this. Yes, please turn this AS2 connection off for us. Thank you!!!

Re: AS2 Certificate Update

JustinW — Thu, 08 Feb 2024 13:36:01 GMT

Hello, @lflanary. Thanks for letting us know. I'll get this sent to have the AS2 connection turned off.