topic Re: Issue with Performance Food Group regarding UOM in Ask A Question for Lowe's

Issue with Performance Food Group regarding UOM

nancyVigo — Fri, 29 Mar 2024 12:58:56 GMT

Good morning team!

I recently entered a couple of Salt & Pepper grinders for PFG, which I published to them as "new."

I received a CIC message of "Review" and we reached out to the customer. Their reply was that I needed to change the UOM from Calorie to Kilocalorie, which is not what I usually do.

Screen shots of their email stating that the Calorie UOM is being depreciated, as well as what I currently have filled out for the items is attached.

Thanks in advance for your help in this matter!

Re: Issue with Performance Food Group regarding UOM

Julie — Fri, 29 Mar 2024 13:22:57 GMT

Hello @nancyVigo, it's lovely talking to you again!

Your item currently has the CIC of "Attribute value must be in list" and based on their answer, they are recommending to change the "Calories" to "Kilocalories" so your item can pass the validation and the CIC message to update.

There has been a similar conversation about this earlier in the Community, please review and let me know if you have questions: Attributes for different customers. Thank you!

Re: Issue with Performance Food Group regarding UOM

nancyVigo — Fri, 29 Mar 2024 13:56:19 GMT

@Julie, hi!

Thanks for pointing this out and sharing the conversation.

Does this mean that I would need to change all my items in 1WS from "Calorie" to "Kilocalorie" now or as needed?

Re: Issue with Performance Food Group regarding UOM

Julie — Fri, 29 Mar 2024 14:30:17 GMT

That would be dependent on them and what their needs are currently.

If your items are not being set-up in their system due to the "D70" value and they would need that value modified to "E14" (Kilocalories) so they can synchronize your item, you might have no choice unless they have a way of bypassing it.

Based on the messages sent by them it seems that your items have passed the "Core" section of the GDSN and the publications should be in "EDM" and they mentioned that you could update the data if you'd like, however if you don't want to update your items they are currently working on a fix. I think it would be best to discuss with them on what the best option for you would be.

However, please keep in mind that updates for Performance Foods Group should be done by saving your updates, no need to republish the item. Please let me know if further help is needed. Thank you!

Re: Issue with Performance Food Group regarding UOM

nancyVigo — Fri, 29 Mar 2024 14:45:05 GMT

@Julie, thanks again for the clarification. I will just change it for them since I believe they are the only ones purchasing these items.

One more quick question, if I may. The conversation you referred to mentions this UOM being "depreciated," which is what PFG stated in their email.

Is this something new that will be implemented because of GS1 standards?

I just want to have a heads up in case I come across this issue again.

Re: Issue with Performance Food Group regarding UOM

Julie — Fri, 29 Mar 2024 15:00:19 GMT

That is a great question @nancyVigo!

We recommend customers subscribe to the "Technology & Release Updates" section to know when updates happen such as a new GDSN release.

The best way to verify if a value is going to be removed or marked as "Obsolete" would be to verify the "Participant Dictionary " by going to the Valid Values tab and filtering by using the "Last Revision Date" column and select the most recent one.

I've attached a screenshot below of what the "Revision" Column says about the "D70" value. Thank you!

Re: Issue with Performance Food Group regarding UOM

nancyVigo — Fri, 29 Mar 2024 15:25:20 GMT

@Julie, thanks for all the great info...truly appreciated!

Have a great weekend! 🙂

Re: Issue with Performance Food Group regarding UOM

ximena — Thu, 13 Feb 2025 17:20:57 GMT

Good day,

I have published an item to Performance Food Group; however they want that "the preparation Serving Container" be added. Should I look for this attribute under the Nutritional Facts section as I haven't found it?

Thank you 🙂

Re: Issue with Performance Food Group regarding UOM

Maria — Thu, 13 Feb 2025 17:32:16 GMT

Hello @ximena Thank you for using our community platform welcome! Can you please share the GTIN you are having issues with so we can take a closer look?

Thank you!

Re: Issue with Performance Food Group regarding UOM

ximena — Thu, 13 Feb 2025 17:38:26 GMT

Hi Maria!

Thank you for the fast turnaround! 🙂

GTIN is 20852160006026

Re: Issue with Performance Food Group regarding UOM

Val — Thu, 13 Feb 2025 18:15:00 GMT

Hello @ximena, thank you for the swift reply.

In order to view a review message in its entirety, it is best to go to Reports - Sync Status and use the filters to search for the GTIN you are looking for:

For the GS1 Product Image-related errors, please check the current standards here GS1 Product Image Specification Standard and skip to chapter 3.1.5 File Naming.

For the nutrient and allergen-related errors, please add the Performance Food Group Playlist on your Each as well (more details how to add and use Playlists here: 1WorldSync Playlists Video) and we also recommend adding the Food and Beverage Products one so that you can access the Nutrition Facts area in Item Management and correct the information there - add Serving Size Description and Nutrient Basis Qty Type and also either add more information for Calcium or remove the entered details if they are not on the product label:

Last but not least, the hierarchy is currently failing to synchronize with your retailer:

To review the attribute(s) causing a failure, you can always use the Item History report:

Therefore, the Product Activity Details below need to be removed, please (all 3 attributes) from the Case level of your hierarchy:

In case you cannot find them, you can also add the All Populated Playlist.

Please let us know of this helped or if there is anything else we may help with for this request. Thank you and have a wonderful day!

Re: Issue with Performance Food Group regarding UOM

CommunityLord_ — Fri, 14 Feb 2025 16:13:22 GMT

Hi @ximena

We are happy to help you!

Have a great day!