topic Re: Publication seems to be stuck in Ask A Question for McLane

Publication seems to be stuck

A_Flower — Mon, 20 Nov 2023 16:49:01 GMT

Good morning,

I published an item to McLane early this morning that seems to be stuck.

There isn't anything showing other than "pending synchronization".

Usually I can go into PI within an hour or so to top off, but this is taking a lot longer than normal.

Is there a hold up?

Thanks!

A_Flower

Re: Publication seems to be stuck

JustinW — Mon, 20 Nov 2023 17:45:07 GMT

Hello @A_Flower. I just wanted to update you and let you know we are looking into why this has not been sent over to McLane yet.

Re: Publication seems to be stuck

JustinW — Mon, 20 Nov 2023 22:01:32 GMT

Hi @A_Flower, we are still looking into a couple of things in the backend systems to see why this hierarchy is not going through. I do apologize for the delay.

Re: Publication seems to be stuck

A_Flower — Tue, 21 Nov 2023 11:57:32 GMT

No need to apologize!

Thank you for looking into this!

A_Flower

Re: Publication seems to be stuck

JustinW — Tue, 21 Nov 2023 13:50:03 GMT

Hi @A_Flower, when going back to look at this today we did see that the item, that was in a pending sync status, was pushed over to McLane and is now in a Ready to List status. This looks as if it was just caught in a delay.

Re: Publication seems to be stuck

A_Flower — Tue, 21 Nov 2023 14:07:24 GMT

Great!

Thanks so much!