topic Re: Synchronization error in Ask A Question for McLane

Synchronization error

A_Flower — Tue, 23 May 2023 16:15:15 GMT

Good afternoon,

I have a synchronization error for McLane, and I'm not sure what it means.

Can you please tell me what the below means?

We have nothing to do with Healthcare so I'm now sure why this is flagging.

My item GTIN is 100330800005346, and we've had this item for years.

Thanks!

A_Flower

CommunityJedi22 — Tue, 23 May 2023 17:20:04 GMT

Hello @A_Flower I wonder if your GPC for this item is one of the ones that changed with the past release?

A_Flower — Tue, 23 May 2023 17:50:54 GMT

What exactly does that mean?

Do we need to reach out to McLane or just wait a few days and see if this irons itself out?

CommunityJedi22 — Tue, 23 May 2023 17:54:05 GMT

@Beckey do you have any thoughts on this error for this customer? Please see screen capture above. Thanks for any guidance you can provide...

Beckey — Tue, 23 May 2023 18:00:29 GMT

I do not see the GTIN above in Product Introduction and I do not have an item setup with the GTIN listed. I did not see the screen capture?

A_Flower — Tue, 23 May 2023 18:12:15 GMT

I don't find any history of them purchasing this item in the last several years.

I'm just going to delete publication of this item.

Thank you for your help!