topic Re: Publication is unrecoginized by recipient in _Ask A Question for Item Management (IM)

Publication is unrecoginized by recipient

Michael — Mon, 14 Feb 2022 15:44:35 GMT

Hello - Trying to publish 5 initial load items to Merchants Foodservice GLN1100001016556. A sync status report indicates that publications are not recognized by Merchants Foodservice. The Pub-Sub mismatch is clear. A publications report is attached. The subscription is in place. Are the publications are not going through to Merchants Foodservice? Any guidance is appreciated, thanks!

Re: Publication is unrecoginized by recipient

jcharles — Mon, 14 Feb 2022 16:21:21 GMT

Michael,

You have already been communicating with GTIN Merchant Services for this GTIN. I noticed when you published you just used a normal publication. We should just be able to make changes and then just save the changes.

We would need to do a REpublish to send it back over. We have already published to them in the past and we will need a REpublish, a normal publish will not go over.

We would click on Publications >> Manage Publications >> Enter GTIN number and Search >> Click the Box and Choose Republish at the top.

Re: Publication is unrecoginized by recipient

Michael — Mon, 14 Feb 2022 16:37:55 GMT

Thank you jcharles. I will give it a go!

Re: Publication is unrecoginized by recipient

Michael — Mon, 14 Feb 2022 16:52:07 GMT

Five items have been REpublished to Merchants as advised. I will monitor progress.