topic Re: Digital images in _Ask A Question for Item Management (IM)

Digital images

MMascioletti — Mon, 14 Feb 2022 15:01:18 GMT

I am having difficulties deleting images from asset manager. I won't allow me to delete. Anyone else having issues?

Re: Digital images

jcharles — Mon, 14 Feb 2022 15:30:44 GMT

Hello,

Welcome to the 1Worldsync Community! Where are you having troubles deleting images, Item Management or in Product Introduction? Can you share the GTIN you are working on?

Re: Digital images

MMascioletti — Mon, 14 Feb 2022 15:42:34 GMT

Hello,

This is in Item Management. The GTIN is 00033544950258. Thank you

Re: Digital images

jcharles — Mon, 14 Feb 2022 15:50:48 GMT

Which Image are you attempting to remove, I can see three images now?

Re: Digital images

MMascioletti — Mon, 14 Feb 2022 16:00:24 GMT

I want to remove them all and input new ones. I was starting with the top one, the front image.

Re: Digital images

jcharles — Mon, 14 Feb 2022 16:10:46 GMT

Hello,

Do you see the Delete when you click on the green cog?

Re: Digital images

MMascioletti — Mon, 14 Feb 2022 16:18:32 GMT

I have deleted before so I know how to do it. When I click to delete and try to click on the Delete hyperlink, it disappears. I see that my images are gone and I reloaded new ones but I am still having this issue of that diaglog box disappearing and not allowing me to click the Delete. I have triied closing out of 1WS and reopening and am still having this issue.

Re: Digital images

jcharles — Mon, 14 Feb 2022 16:31:06 GMT

Can you check and make sure you have your Pop up blocker turned off? You should see a Delete Box appear, can you see this box?