topic 2798 Warning in _Ask A Question for Item Management (IM)

2798 Warning

DJG2406 — Mon, 31 Jan 2022 14:23:42 GMT

Good morning - I am receiving the below warning. I attribute is in 1WS and I have even tried to re-publish to Kroger. Any suggestions?

2798 WARNIN Number of Items/Pallet (numberOfItemsPerPallet) must be provided.

Re: 2798 Warning

jcharles — Mon, 31 Jan 2022 14:55:13 GMT

Denise,

Thank you for reaching out with your question. Where are you receiving this error, when you attempt to publish or just when you validate?

Re: 2798 Warning

DJG2406 — Mon, 31 Jan 2022 14:57:29 GMT

This warning will not go away even when I validate and publish

Re: 2798 Warning

jcharles — Mon, 31 Jan 2022 15:05:19 GMT

Can you enter the Number of Items per Pallet? What GTIN are you looking at?

Re: 2798 Warning

DJG2406 — Mon, 31 Jan 2022 15:11:50 GMT

00079298169003 is the GTIN, number of items/pallet is already there.

Re: 2798 Warning

DJG2406 — Tue, 08 Feb 2022 19:20:40 GMT

Have you had a chance to look at the GTIN provided above?

Re: 2798 Warning

jcharles — Tue, 08 Feb 2022 20:22:44 GMT

I reviewed and resent the content to Kroger. The validation is dated back in November of 2021, I would go ahead and validate the hierarchy and submit it to Kroger. The review should not stop you from submitting to Kroger successfully. We know the content will be there and the validation should not stop it.

Let me know and we can monitor after it has been submitted.

Re: 2798 Warning

DJG2406 — Tue, 08 Feb 2022 20:46:43 GMT

Thank you for your reply. I have validated and published to Kroger. Are you saying my recipient requests review should go from 21 to 20 after doing this? Because I have other GTINs telling me the same thing.

Re: 2798 Warning

jcharles — Tue, 08 Feb 2022 20:57:10 GMT

The responses should change from review to received, so perhaps the same number but different response. The review response in the Kroger comments will stay there but they should respond with received and an IMF number in the comments.