topic Re: Shamrock Foods Publications in _Ask A Question for Item Management (IM)

Shamrock Foods Publications

lvanhouten — Tue, 28 Dec 2021 18:25:09 GMT

Hi - I am trying to publish/republish items to Shamrock Foods and it appears the publications are not going through to them. I did reach out directly to Shamrock and the subscription is in place. I know they have switched data pool providers - has their new data pool provider been updated in the registry?

Re: Shamrock Foods Publications

jcharles — Wed, 29 Dec 2021 13:15:17 GMT

Lexi,

Shamrock might have sent the subscription, but we have not gotten it. REPORT >> SUBSCRIPTION >> CURRENT SUBSCRIPTIONS

Drop their GLN number under Recipient and you can provide a screenshot and confirm when it comes over.

Re: Shamrock Foods Publications

lvanhouten — Wed, 29 Dec 2021 22:35:55 GMT

I reached out to Shamrock again and they said the subscription was sent on November 30, 2021 - attached are the files indicating acceptance to the subscription request.

Re: Shamrock Foods Publications

jcharles — Thu, 30 Dec 2021 14:09:10 GMT

Lexi,

I have sent over a new ticket for us to resolve this via the service desk. I will research to see if our team can find the files that were sent over.

Thank you!!

Re: Shamrock Foods Publications

lvanhouten — Thu, 30 Dec 2021 17:31:00 GMT

Thanks!!

Re: Shamrock Foods Publications

lvanhouten — Thu, 06 Jan 2022 17:15:50 GMT

Has there been any movement on this? The publications are still not going through.

Thanks!

Re: Shamrock Foods Publications

jcharles — Thu, 06 Jan 2022 18:30:26 GMT

Lexi,

I requested the XML from our side but am waiting for the team to locate the subscription. If Shamrock is not willing to send it again, we will need to wait for us to locate what happened.

Thanks

Re: Shamrock Foods Publications

MeFerrell — Thu, 06 Jan 2022 18:30:27 GMT

Our company is in the same boat. Shamrocks data pool provider is saying that 1WS needs to check with the Global Registry to see why the subscriptions aren't in place.

Re: Shamrock Foods Publications

jcharles — Thu, 06 Jan 2022 18:46:58 GMT

Melissa,

Our team cannot see anything from Shamrock from around that 11/30 time frame (same as Lexi's company). Is it possible they can resend the subscription, and we can monitor if it is not successful? This was the response as I went searching for your ticket to see if I could do anything on it but they are linked now. The resending is not an awful experience so unsure why they won't do us a solid.

Re: Shamrock Foods Publications

MeFerrell — Thu, 06 Jan 2022 20:42:57 GMT

Thank you for checking into it.

Re: Shamrock Foods Publications

CommunityJedi22 — Thu, 06 Jan 2022 21:54:25 GMT

Hello, we have asked the Global Registry to confirm receipt of the subscription from Shamrock and if they have it, re-trigger it to us so we can get the messages processed for you. This is a highly unusual issue and we are working to get this resolved.

Re: Shamrock Foods Publications

MeFerrell — Fri, 07 Jan 2022 13:25:34 GMT

You're help is greatly appreciated!

Re: Shamrock Foods Publications

CommunityJedi22 — Fri, 07 Jan 2022 18:24:54 GMT

Good afternoon. As I noted in your ticket, I am happy to report we worked with the Global Registry and our Development team today to resolve the issues with the subscription reaching you so you can synchronize your product content with Shamrock. Through the collaboration with the GR, we were able to apply the subscription and it now shows in your worklist and your subscription report. Additionally, I have already seen some messages processing between you and Shamrock after their master subscription ran in the last hour.

Please keep an eye out for any residual GTINs that may have error messages from Shamrock that you would not receive until the subscription was in place. I will keep your ticket open in case you have additional questions or need further troubleshooting support.

I apologize for the issues you encountered as we worked to resolve this with so many parties. Please let me know if you need anything else.

Re: Shamrock Foods Publications

lvanhouten — Mon, 07 Feb 2022 17:22:29 GMT

To close out this ticket, is there a way to purge Shamrock's rejected publications? Since they have switch data pool providers, I cannot clear those when deleting publications.

Thanks!

Re: Shamrock Foods Publications

CommunityJedi22 — Mon, 07 Feb 2022 18:58:02 GMT

Hello, as an IM customer, you can republish those GTINs to Shamrock via the "Republish" functionality in Manage Publications. This functionality will override previous publications and any rejected CIC messages.

You can learn more about republishing here:

https://community.1worldsync.com/t5/IM-Knowledge/Override-Rejections-via-the-Republish-Functionality-in-IM/ta-p/1483

Re: Shamrock Foods Publications

lvanhouten — Mon, 07 Feb 2022 19:17:08 GMT

Two things -

1. There are items that have been discontinued and publications have been deleted for all recipients except Shamrock; can those be purged?

2. Also, when you do republish, the "rejected' publication is still visible since that was from their previous data pool provide (1WS). See attachment.

Re: Shamrock Foods Publications

CommunityJedi22 — Mon, 07 Feb 2022 19:23:08 GMT

Hello, thanks for the clarification. Would your request be for us to remove all publications from your GLN to Shamrock that are Rejected?

Re: Shamrock Foods Publications

lvanhouten — Mon, 07 Feb 2022 19:31:31 GMT

Yes please.

Re: Shamrock Foods Publications

CommunityJedi22 — Wed, 09 Feb 2022 17:32:07 GMT

Hello, I am investigating this for you. When I look under your GLN for any publications that are rejected in the Sync Status Report, I do not see any. Can you tell me where you are seeing the invalid pubs/rejections?

Re: Shamrock Foods Publications

lvanhouten — Wed, 09 Feb 2022 18:27:04 GMT

Under Publications - as the previous screen shot shows, the same GTIN has a status of Rejected and Review for Shamrock.