topic Re: Updates in _Ask A Question for Item Management (IM)

Updates

A_Flower — Tue, 16 Nov 2021 18:17:45 GMT

Good afternoon,

Can someone please tell me if 1Sync is having issues? I published a couple of items yesterday morning, and the system hasn't updated since 8:12:16 yesterday morning.

I really need to be sure these items published, but they're not showing up as published.

Thank you in advance for your help!

A_Flower

Re: Updates

jcharles — Tue, 16 Nov 2021 18:52:00 GMT

Andrea,

I only GTIN 00030800984514 published yesterday. If you can provide the numbers for any others I would be happy to research them for you.

Thank you!

Re: Updates

A_Flower — Tue, 16 Nov 2021 18:58:20 GMT

That is the item, but i published it to Walmart and McLane. I'm not showing where it published to Walmart.

I had published them Friday, but withdrew the publication because i got an error stating i had published too soon as the item wasn't registered yet so i published again yesterday.

I also published item 0 00 30800 30051 2, but i believe that one went through.

Re: Updates

jcharles — Tue, 16 Nov 2021 19:48:12 GMT

Andrea,

The Walmart publication did not go out and below is the reason. I referenced the GTIN Item History to determine where our issue originated.

I would recommend republishing as New which should resolve the error for you.

Re: Updates

A_Flower — Tue, 16 Nov 2021 19:54:56 GMT

Thanks so much for your help!

I'm not sure what the history information means, but I've republished as New.

Fingers crossed this does the trick.