topic Re: Broke Images in _Ask A Question for Item Management (IM)

Broke Images

A_Flower — Wed, 21 Oct 2020 13:36:50 GMT

Good morning,

I saw a post on here earlier about broken images, and I too, am having that same issue. It's been going on for a couple of days.

Thanks!

A Flower

Re: Broke Images

wilsonsp — Wed, 21 Oct 2020 17:29:48 GMT

Hello! I hope you are having a great day. Yes, there was a post about that recently. I have searched your GLN and do see that images are loading rather quickly. Could you please attempt to view your items, or an item, to see if the image thumbnails are loading for you in a timely fashion?

Re: Broke Images

A_Flower — Thu, 22 Oct 2020 13:00:04 GMT

I just brought up an item, and that one had an image that is not showing up. Shows the broken image as well. I know I had several GTIN's yesterday that only part of the images would load, and the others showed the same broken image.

Re: Broke Images

wilsonsp — Thu, 22 Oct 2020 12:59:32 GMT

Thank you for that information! I do see that the specific item is still impacted. I have raised a ticket internally and escalated that for review. I apologize for the delay, but hope to provide additional details as I have them. Thank you!

Re: Broke Images

A_Flower — Thu, 22 Oct 2020 13:02:55 GMT

Thanks so much for your help!

Re: Broke Images

wilsonsp — Fri, 23 Oct 2020 17:17:29 GMT

Hi! After raising a ticket internally, we've discovered your image was not displaying due to a conversion issue. Our Technology Team has provided that a fix will be going in on the November 7th release in Production, which will resolve this issue.

Re: Broke Images

A_Flower — Fri, 23 Oct 2020 17:18:58 GMT

Great!

Thank you!