topic Re: Publication Errors Net/Gross Weight & Ti-Hi Issues in _Ask A Question for Item Management (IM)

Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Mon, 03 Aug 2026 14:27:39 GMT

I have tried various things to resolve these errors and I am stuck.

Each GTIN = 00036800032927

Case GTIN = 10036800032924

Ti-Hi = 20*9

Case Count = 12 retail packs per case

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

Val — Mon, 03 Aug 2026 15:16:05 GMT

Hi @NatalieCashiola, it's great chatting with you again. Welcome back.

Because the Gross Weight of one item is 0.79 pounds, the Gross Weight of one Case containing 12 consumer units must be at least 0.79 times 12, so at least 9.48 pounds (probably a little more, as it should contain additional packaging, but it cannot be less). Currently one Case weighs:

So either the Gross weight on the consumer unit is too heavy, of the Gross Weight on the Case is too light. or both.

Thank you.

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Mon, 03 Aug 2026 18:45:49 GMT

Thank you. Can you please advise how to fix these errors?

Each GTIN = 00036800032958

Case GTIN = 10036800032955

Ti-Hi = 24*5

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

Val — Tue, 04 Aug 2026 13:12:09 GMT

Thank you, @NatalieCashiola.

The measurements of the Each and of the Case are very close to each other and the system recognizes that the Eaches may not all fit inside the Case. Please check the Each and the Case Height, Length and Depth and ensure they are populated as intended for all Eaches to be able to fit inside a Case.

The Ti and Hi in this case are fine and not related to the validation errors you were encountering.

Thank you.