https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-Code-the-item-is-not-currently-active/m-p/23796#M5726 <P><SPAN>The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123</SPAN></P> <P><SPAN>Appears that Kroger API is kicking back out?&nbsp; Why?</SPAN></P> <P><SPAN>How do I fix this error?&nbsp; What does it mean?</SPAN></P> <P><SPAN>I've emailed MDVIP with no response</SPAN></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MMcwain_0-1784139938675.png" style="width: 400px;"><img src="https://community.1worldsync.com/t5/image/serverpage/image-id/7250i00EB1692A21238E6/image-size/medium?v=v2&amp;px=400" role="button" title="MMcwain_0-1784139938675.png" alt="MMcwain_0-1784139938675.png" /></span></P> <P>&nbsp;</P> Wed, 15 Jul 2026 18:26:22 GMT MMcwain 2026-07-15T18:26:22Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-Code-the-item-is-not-currently-active/m-p/23796#M5726 <P><SPAN>The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123</SPAN></P> <P><SPAN>Appears that Kroger API is kicking back out?&nbsp; Why?</SPAN></P> <P><SPAN>How do I fix this error?&nbsp; What does it mean?</SPAN></P> <P><SPAN>I've emailed MDVIP with no response</SPAN></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MMcwain_0-1784139938675.png" style="width: 400px;"><img src="https://community.1worldsync.com/t5/image/serverpage/image-id/7250i00EB1692A21238E6/image-size/medium?v=v2&amp;px=400" role="button" title="MMcwain_0-1784139938675.png" alt="MMcwain_0-1784139938675.png" /></span></P> <P>&nbsp;</P> Wed, 15 Jul 2026 18:26:22 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-Code-the-item-is-not-currently-active/m-p/23796#M5726 MMcwain 2026-07-15T18:26:22Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-Code-the-item-is-not-currently-active/m-p/23798#M5727 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/7289">@MMcwain</a>&nbsp;and thank you for utilizing the customer community. Welcome.</P> <P>You are receiving the "item is currently not active in the Kroger systems" error message because the item does not yet have an IMF number and was submitted without a Submission Reason Code:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Val_0-1784141107737.png" style="width: 400px;"><img src="https://community.1worldsync.com/t5/image/serverpage/image-id/7251iC0D06E7A268744A2/image-size/medium?v=v2&amp;px=400" role="button" title="Val_0-1784141107737.png" alt="Val_0-1784141107737.png" /></span></P> <P>Adding the missing attribute and Saving are sufficient for Kroger to check the item again. it is not necessary to (re)Publish. We are here for you if anything else is needed, please. Thank you.</P> Wed, 15 Jul 2026 18:46:43 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-Code-the-item-is-not-currently-active/m-p/23798#M5727 Val 2026-07-15T18:46:43Z